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Enterprise Service Desk Specialist
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Description:
As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk play an integral role in the NGEN SMIT contract providing Marine Corps End Users with appropriate, timely, and reliable IT support to ensure mission readiness.
Responsibilities fall into 3 categories:
1.) Tier 1 Support:
Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services.
Top Skills/Must Haves:
Active DOD Secret Clearance
CompTIA Security+ Certification
Customer service
Common Tasks Could include:
Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity Troubleshooting, DNS/IP address troubleshooting, Root Cause analysis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc.
Skills:
active dod secret clearance, security+, Customer service, ticketing system, first call resolution, end user support, technical support, troubleshooting, Help desk support, Help desk, Support, printer support, Access Control List, windows, windows operating systems, win10, Network Drive, IP Address, Task Manager, Global Address List, HOSTS files, active directory, Windows 10, Helpdesk troubleshooting, Password reset, Office 365, Service desk, Phone support, Windows 7, Service, Support desk, O365, Call center
Additional Skills & Qualifications:
Outside of clearance, certification, and skill set candidates must be aware that they are stepping into a "call center", "Help Desk", "Service Desk oriented role. They will be required to be in office, at desk, in call que taking incoming end user calls.
Experience Level:
Expert Level
Benefit Information
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk play an integral role in the NGEN SMIT contract providing Marine Corps End Users with appropriate, timely, and reliable IT support to ensure mission readiness.
Responsibilities fall into 3 categories:
1.) Tier 1 Support:
Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services.
Top Skills/Must Haves:
Active DOD Secret Clearance
CompTIA Security+ Certification
Customer service
Common Tasks Could include:
Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity Troubleshooting, DNS/IP address troubleshooting, Root Cause analysis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc.
Skills:
active dod secret clearance, security+, Customer service, ticketing system, first call resolution, end user support, technical support, troubleshooting, Help desk support, Help desk, Support, printer support, Access Control List, windows, windows operating systems, win10, Network Drive, IP Address, Task Manager, Global Address List, HOSTS files, active directory, Windows 10, Helpdesk troubleshooting, Password reset, Office 365, Service desk, Phone support, Windows 7, Service, Support desk, O365, Call center
Additional Skills & Qualifications:
Outside of clearance, certification, and skill set candidates must be aware that they are stepping into a "call center", "Help Desk", "Service Desk oriented role. They will be required to be in office, at desk, in call que taking incoming end user calls.
Experience Level:
Expert Level
Benefit Information
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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