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$25 IT Support Analyst (second shift)

Salary undisclosed

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Job Description

Job Description

RemX is proud to be working with a well established, major children's apparel company. Who is seeking a best in class experienced IT Support Analyst to join their growing team.

Location: Braselton, GA

Hours: 4 pm-1 am Tuesday-Saturday

IT Support Analyst Responsibilities:

  • Resolve technical issues while providing excellent Customer Service by effectively communicating with user during support process.
  • End user equipment ordering, configuration, delivery, relocation, and repair; including analysis and selection of technology required, evaluating impact of lease vs purchase of equipment, & research into new technologies which may affect Company standards.
  • Configure end user personal and Corporate smartphones for mobile email and access to vital business applications.
  • Desk phone and Microsoft Teams calling configuration.
  • File restoration, file and folder permission, & Active Directory management.
  • Assist and manage conference room AV equipment, scheduling, and execution.
  • Exercise independent judgement and logic in prioritization of tasks and developing solutions to technical problems.
  • Systems analysis, including consulting with users, and application of industry knowledge to determine functional requirements for new computer systems and system enhancements.
  • Design, develop, document, and test computer systems or programs relating to user or system design specifications to ensure ease of use and overall system acceptance.
  • Research commercially available software to identify products that might meet departmental requirements; investigate products' ability to meet user, functional, and technical requirements.
  • Evaluate impact of solution alternatives and assess risk to support decision-making.
  • Adhere to and identify potential shortcomings related to IT security best practices and inform staff on established Company policy.
  • Coordinate with Engineering, Infrastructure, and Operations teams to resolve outages.

IT Support Analyst Requirements:

  • Bachelor s Degree or 3+ years of equivalent experience in a Desktop Support or similar role
  • Knowledge of Adobe Creative Cloud, Acrobat, Microsoft 365, Microsoft Teams, Cisco AnyConnect, Intune, OneDrive, JAMF, BigFix, and ServiceNow
  • Experience with the following operating systems: Windows 10, 11, Mac OSX, iOS, Android
  • Strong communication skills required for face-to-face client interaction and intra-team collaboration
  • Handle multiple assignments simultaneously
  • Ability to troubleshoot issues related to Java, Internet browsers, and Citrix to support web-based Enterprise applications
  • Familiarity with Microsoft server management tools including Active Directory, DHCP, DNS, File and Folder permissions management and others
  • Ability to troubleshoot unfamiliar and unique software applications

We offer Full Benefits Medical, Dental, Vision. Referral bonus Free online Career Focused Courses while working for us!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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