MS Dynamics Developer - CRM

Note: Hybrid - 3 days onsite/2 days remote

Must Haves:

• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
• Expert in customization of Microsoft Dynamic CRM Power App Customer Service Portal, creating custom pages, utilizing Dynamic forms and views to display on the customer service portal.
• Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

Description

Responsibilities

• Required to translate technical systems specifications into working, tested CRM applications.
• Develops detailed programming specifications, writes and/or generates code, compiles data-driven programs, maintains, and conducts unit tests.
• Resolves and troubleshoots technical problems that arise during the use and operation of software packages, including technical issues.

General Skills

• Experience in programming and analysis; specialized CRM software package support at the specified experience level.
• Ability to collaborate with IT professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development, design, implementation, and maintenance of applications.
• Experience in designing, coding, testing, debugging, and documenting applications.
• Experience in the use of object and/or third-generation language development tools.
• Experience in one or more programming languages.
• Experience in application design, latest design patterns, deployment, and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in the use of information retrieval packages using query languages.
• Experience with one or more communications protocols.
• Experience in structured methodologies for the design, development, implementation, and maintenance of applications.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.
• CRM Software Development Skills
• Knowledge and experience with specific CRM software and anticipated future releases, high availability solution design, and implementation.
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards, and tools.
• Experience with middleware and gateways.
• Expertise in specific tools for CRM software development.

Desirable Skills

• Knowledge and experience with programming Internet-ready applications.
• Knowledge and experience in rapid application development (RAD) methodologies.
• Knowledge and understanding of Information Management principles, concepts, policies, and practices.
• Experience with middleware and gateways.
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, and debugging.
• Ability to provide post-implementation support and resolve any post-implementation technical issues.
• Experience conducting design walkthrough sessions with the project team.
• Knowledge and understanding of the Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
• Ability to provide user and system documentation as required.

Experience and Skill Set Requirements

Experience (30%)

• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
• Customize Dynamics using C#, JavaScript, and HTML
• Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.
• Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online.
• Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting.
• Expert in customization of Microsoft Dynamic CRM Power App Customer Service Portal, creating custom pages, utilizing Dynamic forms and views to display on the customer service portal.
• Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

Technical Skills (40%)

• Experience with Agile methodologies
• Experience with Dynamics 365 and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge of .NET, C#, JavaScript
• Working knowledge of DevOps, task boards, pipelines, etc.

Report and Data Migration (20%)

• Working knowledge of creating MS Power Bi Reports and CRM Word Template Knowledge

Communication Skills (10%)

• Strong communication skills to prepare documentation, including but not limited to: solution documentation, user manuals, reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
• Ability to communicate designs and development in clear and understandable manner