Lead Desktop Technician

1. Technical Support:
   • Diagnose and resolve hardware and software issues for end-users, ensuring minimal disruption to their work.
   • Maintain and support desktop computers, laptops, peripherals, and mobile devices.
   • Manage user accounts, permissions, and access rights, ensuring data security and compliance.
2. System Administration:
   • Oversee system updates, patches, and software installations on desktops.
   • Monitor and maintain antivirus, anti-malware, and security software.
   • Perform regular system backups and ensure data integrity.
3. Inventory Management:
   • Maintain accurate records of hardware and software assets, including procurement and disposal.
   • Track equipment and software licenses to ensure compliance with regulations and licensing agreements.
4. User Training and Documentation:
   • Develop user documentation, FAQs, and training materials.
   • Provide end-user training on various IT tools and systems to enhance their proficiency and minimize support requests.
5. Incident Management:
   • Coordinate with the IT Help Desk to ensure prompt resolution of user-reported issues.
   • Document and prioritize incidents and service requests.
   • Analyze trends in support requests to identify recurring issues and implement proactive solutions.
6. Vendor Management:
   • Interact with external vendors to facilitate hardware and software procurement, maintenance, and repairs.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in desktop support and system administration.
• Strong technical skills in Windows and Mac operating systems, hardware, and software.
• Experience with Active Directory, Group Policy, and network troubleshooting.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Knowledge of healthcare IT practices and compliance regulations (HIPAA).
• Relevant certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified Desktop Support Technician) is a plus.

GAVS Technologies - www.gavstech.com - has been a trusted partner to multiple organizations for over a decade. Our experience coupled with our expertise in Artificial Intelligence, Machine Learning, and Analytics empowers organizations in pursuing their digital transformation journeys. GAVS provides focused services in the areas of Advanced Analytics, AI-led Operations, Product Engineering, Data Management, Data Integration and Interoperability, Business Process Automation, and Telemedicine solutions. With strong partnerships and proprietary AI platforms, GAVS provides best-in-class solutions and high-quality services to organizations, enabling them to achieve optima costs and experiences.