Network Engineer (w/desktop support)
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Job Description
Desktop Support Technician with Networking experience
Gaffney, SC, USA
$25-28/HR
Weekly Pay
Full Benefits Offered
Monday - Friday 8 AM to 5 PM
Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
Experience working inside IDF and MDF closets to install and troubleshoot Routers, Switches, Hubs and Servers
Provide support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
Provide on-site hardware support for general troubleshooting and problems for network technologies
Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
Utilize problem management database and systems to track and report on customer calls and requests.
Communicate technical information to technical and non-technical team and customers.
Use of ticketing and documentation systems and processes in performing tasks.
Experience in configuration, installation, management and troubleshooting of Compute and Network routing/switching/wireless network/factory network
Good understanding and experience in Server, Storage, Backup, application transport and network infrastructure protocols SSLTLS, DNS, DHCP, WINS, NTP, RADIUS, TACACS, AAA, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD.
Working in 24x7 operations support.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation