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Desktop Support Engineer

Salary undisclosed

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HI Friends,
I hope you all are doing well.
I have a position for you.
It is a long term contract position and open for W2 hourly.
Please let me know your interest in this position.
Location : Atlanta, GA (Day One Onsite)
Job Description/Skills: Desktop Support Engineer
Respond to user queries via phone, email, or in-person.
Provide troubleshooting for hardware and software issues.
Assist with password resets and account unlocks.
Install, configure, and maintain desktop and laptop computers.
Imaging / Reimaging of laptops and shipping them
Placing requests for laptop/desktop/accessories and shipping them.
Assist users with Bitlocker and Filevault issues.
Assisting remote users using Beyond trust tools and resolve the issues/ escalate as needed.
Provide support for standard office applications and tools.
Install software applications approved by Security team.
Document issues and solutions in the ticketing system.
Escalate complex issues to L2/L3 support when necessary.
Maintain inventory of IT equipment and software licenses.
Assist in the onboarding process by setting up new user accounts and workstations.
Provide training and guidance to users on basic IT processes and tools.
Handle escalated issues from Service Desk.
Perform advanced troubleshooting and diagnostics of hardware and software tools
Support network connectivity issues including VPN and wireless connectivity.
Assist with the deployment and configuration of software and hardware.
Collaborate with other IT teams for system upgrades and project implementations.
Ensure compliance with company policies and procedures.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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