Vice President, Digital Engagement

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Overview: The Vice President of Digital Engagement provides leadership and oversight of MCU s digital banking. They lead the development, implementation, and ongoing management of MCU s digital channels, including mobile banking, online banking, and digital point of sale experience. This role requires a highly strategic and analytical leader who is capable of driving digital transformation to improve member experience, increase operational efficiency, drive member engagement and achieve business objectives. Responsible for managing the profitability, growth, engagement, and efficiency of the digital channels, providing regular reporting on KPIs and developing action plans to meet organization, team, and personal objectives.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Lead the strategic development and execution of the MCU s digital channels strategy, including mobile and online banking, digital point of sale experience for deposit and loan applications, and other emerging digital technologies.
• Continuously improve digital channels based on member behavior and business needs, while monitoring key performance metrics. Provide effective leadership and guidance to a team of UX/UI designers, inspiring them to deliver exceptional work. Own the long-term product vision for MCU s digital banking, and iterative roadmap based on external landscape, member insights, capabilities, resources and key compliance considerations.
• Manage and own the relationships of all vendor relationships including, our Digital Banking platform provider, Alkami. Responsible for holding our vendor-partners accountable for contractual SLAs, escalating issues when necessary, and managing all troubleshooting and communication for resolution to minimize the impact to member experience.
• Work closely with the IT department and Alkami to ensure the smooth operation, security, and ongoing enhancement of digital platform integration with our core system.
• Conduct market research / competitor analysis to identify key trends and best practices across Financial Services and FinTech digital banking to inform strategy and roadmap.
• Apply agile principles and development methodologies to lead product roadmap with design, engineering, and QA into well-defined requirements, including wire-frames, process flows, specs, and other product documentation.
• Foster a culture of continuous improvement and open communication through retrospectives.
• Maintain a member centric focus in our strategy, roadmap and continuous product improvement process.
• Ensure compliance with all applicable regulations and policies pertaining to digital banking.
• Collaborate with marketing, operations, lending, IT to ensure a seamless and superior member experience across all digital channels.
• Stay informed about emerging trends and innovations in digital banking, incorporating relevant advancements into MCU's digital strategy.
• Collaborate with cross-functional teams on the design and implementation of new digital banking products and services.
• Drive a culture of continuous improvement and innovation within the digital channels team.
• Participate in executive leadership meetings and provide strategic advice on the bank's digital direction.
• Perform other related duties as requested and special projects as assigned.

Requirements:

• Bachelor s Degree in management, technology, marketing or similar required. MBA or related advanced degree preferred.
• Expertise with Alkami Digital Banking Platform required.
• 10+ years of proven management experience in banking or financial services.
• Knowledge of and experience with a broad range of innovative banking technology solutions to align with member expectations.
• Familiarity with banking regulations, laws, and best practices required.
• Demonstrated relationship management and leadership skills with a superior ability to make things happen through the use of influence and negotiation with all levels of management.
• Strong reporting, decision making, analytical and problem-solving skills. Highly flexible and able to quickly adapt to changing priorities.
• Ability to audit/measure, design and evolve a digital approach based on a deep understanding of today s users and the target audience for future users.
• Highly organized, self-motivated, member oriented and able to proactively work independently as well as within a team.
• Proven experience with managing external third party service providers and software vendors ensuring service levels are met, driving improvement plans as needed.
• Proven track record managing large, complex development/integration projects.
• Quality management skills with demonstrated experience in the development of test strategies and scope as well as impact analysis of technological changes.
• Demonstrated success in planning, organizing, leading people and activities. Ability to motivate, direct and coach staff.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Technologically proficient.

Leadership Competencies:

• Proven ability to manage change
• Capacity to take calculated risks and innovate
• Experience in setting vision and strategy
• Lead by example and encourage team in developing adaptability
• Successful in communicating effectively
• Prioritizes developing others
• Proven ability to build and maintain relationships at all levels of the organization
• Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work

Why you ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you ll bring the following:

Results You ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility You ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity You ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork You ll work to achieve common goals as part of ONE TEAM.

Ownership You ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging You ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary: $210,000 to $235,000