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Jobs or company...
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Voice Recording Engineer - NICE Engineer

  • Full Time, onsite
  • Luytens Technology Solutions Pvt. Ltd.
  • On Site Hybrid, United States of America
Salary undisclosed

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Job Description

Job Description
Position : Voice Recording Engineer - NICE Engineer
Location: Jersey City ,NJ(Hybrid-3 days office 2 days remote)
Duration: 12 Months

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MUST HAVE: NICE
Position Summary
This role requires experience designing and engineering Voice Recording solutions supporting Regulated Voice users. Candidate will be required to produce detailed, low level technical designs for implementation by support teams while ensuring all solutions seamlessly integrate with other voice technologies (i.e. Trader Voice, enterprise voice, etc). Collaborate with internal and external subject matter experts, including line of business, business technology teams, operational support teams, various technology organizations, and vendors to develop and support design of Voice Recording solutions. Responsible for adhering to, owning, updating, and creating necessary security standards. Ownership of controls to ensure platform operates efficiently and flawlessly.
Responsibilities
Design and implement voice recording infrastructure and systems such as retention, playback, and retrieval
Design and implement automated QA/QC processes for ensuring compliance with regulatory requirements for call recording and retention
Design and implement mobile voice recording solution to meeting regulatory requirements
Review and analyze requirements produced by peers; evaluate the impact on voice recording environment
Adhere to design standards and review peer designs
Develop design requirements and specifications for vendor response and pricing
Review bug scrubs and track fixes and enhancements required by vendor
Define detailed technical requirements and scope of work for vendor or bank team implementation
Represent designs at the approval process tollgate, Permit to Build
Develop all technical documentation
Drive and support implementation teams and or operational teams as needed
Provide Level 3 design engineering support to operations as required
Participate in assessments as part of planning and capacity management processes
Understand and adhere to Global Information Security standards as required
Support IT Service Management processes and align designs according to ITIL model
Perform technical quality assurance checks of vendor performance on incidents and implementations
Proof of concept lab testing , product certification, and verification
Assess impact of issues and/or regulatory requirements on product and production environment
Drive automation initiatives based on goal of delivering service excellence and meeting bank standards for compliance in the regulated Voice Recording space
Partner with telephony teams to understand product roadmaps and prepare requisite voice recording design
Perform onsite testing in NYC/Jersey City for voice recording platform certification
Requirements
5+ Years of experience in technology role in Voice Recording domain
Experience working in the financial or banking industry, preferred
Bachelors degree in technology discipline, equivalent technical certifications, or experience
Demonstrated ability to work with regulated Lines of Business, Compliance and Legal
SME in NICE Voice Recorder platform
Expertise with Trading Floor and Voice technologies provided by vendors such as IPC
Experience with cloud technologies such as AWS, Azure, Google Cloud
Experience with Data Network and WORM Storage
Knowledge of MySQL, SQL, Scripting, JTAPI, XML, LDAP, Syslog, Active Directory
Exceptional organization skills including project/program management
Data-driven approach to solutions who prioritizes telemetry availability when managing service
Must be able to interact in a professional manner with End Users; must possess excellent time management and organizational skills
Excellent written and verbal communication skills
Strong inter-personal skills; able to work both independently and in a team environment
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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