Service Delivery Engineer II

Do you have a passion for building relationships and finding technical solutions? Are you looking for a place where you can have a positive impact and work with a group smart, talented and fun colleagues? ITPartners+ is looking for a Partner Success Manager to work with existing and potential partners.

Who We Are

ITPartners+ is an IT Managed Services Provider experiencing rapid growth in Grand Rapids, MI, and Minneapolis, MN. A multiple winner of the Best and Brightest Companies to Work For, ITPartners+ has rapidly grown thanks to our core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun.

Who You Are

You are a proven technology troubleshooter with excellent relational skills. You have a well-developed sense of responsibility and love the changing nature of IT because it gives you the chance to continue to learn and develop expertise.

Your Skills and Background:

• Associate or bachelor s degree in computer science or related field (preferred)
• 4+ years in a help desk, IT engineer, or similar role
• Advanced experience with Microsoft 365
• Experienced with ticketing software
• Familiar with remote monitoring software
• Familiar with troubleshooting common business software, networking, servers, backup and hardware issues
• A+, Network+, Security+ Certifications (preferred)
• Excellent written and spoken communication skills
• Patience to deal with difficult people and situations
• Motivated to learn and adapt to areas you may be unfamiliar with
• Good driving record & ability to pass a drug screening
  

What You Will Do

• LMA (lead, manage, hold accountable) your assigned Service Delivery Engineer I.
• Provide backup basic and advanced level IT tech support to our partners through overflow phone calls and tickets.
• Provide onsite support when needed
• Serve as a point of escalation for level I engineers
• Choose an area you are passionate about (Documentation, VoIP, RMM, etc.) and establish a way you can provide continued value to this area (lead a committee, be the assigned application engineer, etc.)
• Monitor the progress of tickets, and ensure your tickets are always updated and current
• Thoroughly document issues and communicate with the team
• Setup hardware for installation
• Provide best practices in your areas of expertise
• Work with vendors to resolve partner issues
• Use your knowledge and expertise to continually improve processes and partner experiences
  

Benefits of Working at ITPartners+

• 99% fully paid for healthcare coverage for the employee
  
  • Health premiums subsidized for family
• Optional Subsidized Dental & Vision Insurance
• Life Insurance & AD&D
  
• Maternity & Paternity Leave (Including foster and adoption)
• Virtually unlimited paid time off
• A focus on personal growth
• Fully stocked bar and unlimited snacks
• Profit-sharing 401K
• A fun work environment with bonuses and company parties

Our mission at ITPartners+ is to positively impact people. We accomplish it is through building and nurturing the best team possible, the best partners and giving back to our community. To learn more about us, check out our website at www.itpartners.com or connect with us on LinkedIn at www.linkedin.com/company/itpar.

Equal Opportunity Employer:

ITPartners+ is an Equal Opportunity Employer who will not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, disability, or age.

One Last Thing:

Instead of a cover letter, please record a 1-2 minute video of yourself via YouTube or Vimeo to Kelly at [email protected] introducing us to you and why you would be a good fit, this will fast-track our response to you.