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Customer Success Associate - Remote

Salary undisclosed

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Employer Industry: Social Media and SaaS Solutions

Why Consider This Job Opportunity

  • Salary up to $50,000 plus variable compensation
  • Ample opportunities for career growth within the organization after 3-6 months
  • Flexible work environment with a "you-first" policy, allowing work from home or co-working spaces
  • Supportive and collaborative culture with a global team
  • Additional "wellbeing days" provided to recharge and pursue personal interests

What To Expect (Job Responsibilities)

  • Serve as the primary strategic liaison and day-to-day contact for clients
  • Oversee the onboarding of new accounts to ensure successful launches and ongoing engagement
  • Conduct monthly and quarterly customer meetings to align on goals and strategies
  • Analyze performance metrics and industry trends to understand customer outcomes
  • Act as a trusted advisor, educating clients on best practices for social media and the employer's technology

What Is Required (Qualifications)

  • Experience in a client-facing role at a SaaS company, agency, or technology company
  • Proficiency in social media platforms, particularly LinkedIn, and understanding of social media analytics
  • Strong professional written and verbal communication skills in English
  • Ability to work independently and collaboratively in a team environment
  • Exceptional time management skills and ability to handle multiple clients with changing priorities

How To Stand Out (Preferred Qualifications)

  • Familiarity with social media analytics and paid media
  • Project management experience and ability to foster cross-departmental relationships
  • Experience in fast-paced environments that embrace change and process improvement

#SocialMedia #SaaS #CustomerSuccess #CareerGrowth #RemoteWork

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