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Healthcare Specialist (Remote)

Salary undisclosed

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Employer Industry: Healthcare Services

Why Consider This Job Opportunity

  • Fully remote position offering flexibility in work location
  • Opportunity to enhance your skills in managed care and medical terminology
  • Supportive and inclusive work environment focused on diversity and equity
  • Contract position with a typical duration of 6 months
  • Chance to work with a leader in engineering and sciences services, impacting health plans and member services

What To Expect (Job Responsibilities)

  • Answer incoming inquiries from health plan members, employers, providers, and health plans
  • Assess the purpose of inquiries and provide appropriate information or assistance
  • Route inquiries to the appropriate department or party based on patient needs
  • Maintain a professional and calm demeanor when assisting difficult or upset patients
  • Research and resolve moderately complex issues using available resources

What Is Required (Qualifications)

  • Experience in managed care and troubleshooting
  • Knowledge of medical terminology
  • Professional demeanor and ability to remain calm under pressure
  • Strong attention to detail
  • Availability to work Monday-Friday from 8 am to 5 pm

How To Stand Out (Preferred Qualifications)

  • Previous experience in a customer service role within the healthcare industry
  • Familiarity with health plan operations and member services

#HealthcareServices #RemoteWork #CustomerService #DiversityAndInclusion #CareerOpportunity

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