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Live Chat Support Agent

Salary undisclosed

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We are seeking a highly motivated Live Chat Support Agent to join our Customer Support team. As a Live Chat Support Agent, you will be responsible for providing real-time assistance to customers through our online chat platform. You will play a key role in ensuring customer satisfaction and resolving issues in a timely and professional manner.

Major Responsibilities

  • Respond to customer inquiries and provide support via live chat
  • Identify customer needs and recommend appropriate solutions
  • Resolve customer complaints and escalate issues as needed
  • Maintain accurate records of customer interactions
  • Collaborate with other team members to improve customer experience

Qualifications

  • Excellent written communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Previous customer service experience is a plus
  • Knowledge of CRM systems and live chat software

Skills

  • Effective communication skills
  • Empathy and patience when dealing with customers
  • Attention to detail
  • Ability to work independently and as part of a team

Experience

  • 1-2 years of experience in customer service or a related field
  • Experience with live chat support is preferred

If you are passionate about providing exceptional customer support and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team as a Live Chat Support Agent.