Client Account Manager

Job Title: Client Account Manager FT or PT
Department: Client Services
Reports To: Owner/President

Company Overview:
Gemini Media Group is a full-service marketing agency based in Akron, Ohio, specializing in website design, SEO services, pay-per-click advertising, and social media marketing. Our mission is to empower local businesses by providing cutting-edge digital marketing solutions that enhance customer engagement, drive leads, and boost growth. We take pride in offering tailored marketing strategies that are responsive, innovative, and focused on delivering measurable results. At Gemini Media Group, our core values are professionalism, integrity, and a client-first approach.

Role Summary:
As a Client Account Manager, you will play a crucial role in building and maintaining strong relationships with our clients. You will oversee the full client lifecycle, from onboarding and campaign execution to reporting and optimization. The ideal candidate will be client-facing, responsible for project management, generating and delivering reports, coordinating with the internal team, and leading client communications. Additionally, you will identify and act on opportunities for upselling while maintaining a high ethical standard in all client interactions. This role is suited for someone with prior experience in a marketing agency or digital sales who can seamlessly integrate into our fast-paced environment.

You d Be a Great Fit If You Were:

• A proactive communicator who thrives in client-facing roles and excels at fostering long-term relationships.

• Analytical with a sharp eye for detail, ensuring client reports are accurate and insightful.

• Solution-oriented, able to address client concerns while identifying opportunities to enhance services.

• Ethical and trustworthy, maintaining transparency and integrity in all business dealings.

• Organized and able to manage multiple projects, deadlines, and client needs simultaneously.

• Experienced in digital marketing with a strong understanding of the industry, so you can hit the ground running without extensive training.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded.

• Manage client projects from start to finish, coordinating with internal teams (design, SEO, PPC, social media) to ensure timely delivery.

• Prepare, analyze, and present detailed reports on campaign performance, website analytics, and ROI metrics.

• Conduct occasional sales calls and create proposals to support client upsells and renewals.

• Develop and maintain strong, long-term client relationships to ensure retention and client satisfaction.

• Ensure all client communications reflect the company's values and maintain a high ethical standard.

• Collaborate closely with the internal marketing and development teams to ensure projects are aligned with client goals.

• Troubleshoot and solve client challenges, providing recommendations for campaign or website improvements.

• Stay up-to-date with the latest digital marketing trends to guide clients on strategy adjustments.

Qualifications:

• Experience in Marketing, Communications, Business, or a related field.

• Minimum of 2-3 years of experience in account management or project management within a marketing or digital agency.

• Understanding of digital marketing services, including SEO, PPC, web design, and social media.

• Proven ability to manage multiple client projects and balance competing deadlines.

• Experience in presenting proposals to clients.

• Excellent verbal and written communication skills, with an ability to simplify complex data for clients.

• Proficiency in using CRM tools and marketing analytics platforms.

Key Skills and Abilities:

• Soft Skills:

  • Strong interpersonal communication and relationship-building abilities.

  • Problem-solving mindset with a client-first attitude.

  • High level of emotional intelligence, particularly in handling client concerns.

  • Team collaboration and leadership.

• Hard Skills:

  • Proficient in Google Analytics, SEO and paid media platforms (e.g., Google Ads, Facebook Ads Manager).

  • Experience and accuracy with details.

  • Advanced skills in report generation and data analysis.

Additional Information:

• Location: On-site position at our office in Akron, OH.

• Work Schedule: Monday to Friday, FT or PT

• Salary Range: Competitive, based on experience, with performance-based bonuses.

• Benefits: Health insurance, paid time off, professional development opportunities, and access to the latest marketing tools and technologies.

If you are a strategic, client-focused professional with a passion for digital marketing and a track record of managing successful client accounts, we invite you to apply and join our dynamic team at Gemini Media Group.