Systems Analyst
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Job Description
About Chicago Public Media
Home to WBEZ and the Chicago Sun-Times, Chicago Public Media is the largest local non-profit news organization in the country. WBEZ and the Chicago Sun-Times serve more than 2 million people weekly across broadcast, print, and digital platforms. As a mission-driven organization, we aspire to become the essential and most trusted news source that Chicago turns to each day for understanding the people, events, and ideas that shape our community.
WBEZ is home to local and national news programming as well as a growing portfolio of popular podcasts. WBEZ serves the community with fact-based, objective news and information, and its award-winning journalists ask tough questions, dig deep for answers and expose truths that spark change and foster understanding. WBEZ is supported by more than 86,000 members, hundreds of corporate sponsors and major donors. In 2022, WBEZ received more than 20 awards for its journalism, including two prestigious National Edward R. Murrow Awards.
Chicago Sun-Times is Chicago's oldest continuously published daily newspaper serving Chicago and is known for its hard-hitting investigative reporting, in-depth political coverage, timely behind-the-scenes sports analysis, and insightful entertainment and cultural coverage. Chicago Sun-Times is the winner of eight Pulitzer Prizes and countless other awards. In recent years, the Sun-Times has focused on a digital transformation to deliver its news and content to a growing digital audience. Most recently, the Sun-Times dropped the paywall on suntimes.com to expand access to its journalism, and shifted to a community-funded digital membership program supported by voluntary member donations.
Chicago Public Media believes independent journalism is essential to a well-functioning democracy and access to fact-based, objective news and information is a right of every citizen. We serve the public interest by creating diverse, compelling content that informs, inspires, and enriches. We connect diverse audiences and help them make a difference in the community, the region and the world. And, we employ 300+ staff who want to belong to an organization that inspires, supports, and challenges them to do their best work.
For more information, please see the Chicago Public Media Annual Report.
The Opportunity
The System Analyst will work closely with our Senior CRM Systems Manager to support and maintain our Customer Relationship Management and Email Management Systems. They will interact with both internal and external stakeholders acting as a bridge between business end-users and technical systems and processes. In addition, they will be responsible for assisting with maturing our software development life cycle process in helping implement projects like database integration, interfaces, system migrations and new functionality enhancements. A highly driven, self-starter, they will help troubleshoot and resolve technical disruptions in business operations.
The successful candidate will be organized, with the ability to prioritize work on their own. They should be able to work independently, and also be an empathetic communicator, both written and verbal. Our next Systems Analyst will also be an analytical thinker who wants to learn and enjoys interacting with stakeholders to maintain relationships.
General Responsibilities
- Interacting with stakeholders (internal and external)
- Analyzing business processes and data requirements
- Troubleshooting and resolving technical business operation disruptions
- Developing and supporting software processes, including database integration, interfaces, system migrations and new functionality enhancements
- Technical discovery and documentation
Qualifications
- Mid-level SQL experience
- Experience providing technical solution architecting
- Familiarity with debugging code
- Ability to diagnose software issues
- Fundraising CRM experience is a huge plus
- Experience with repositories and development protocols
- 5+ years of relevant work experience
Working at Chicago Public Media
At Chicago Public Media, we care deeply about our employees as we know attracting, developing, and growing talent is key to our success and enhancing our impact. Our culture is one where collaboration, ideas, and innovation are encouraged. We value colleagues who will enhance our culture by bringing new ideas, diverse experiences, and talents to our dynamic workplace.
Chicago Public Media's dedication to promoting diversity and inclusion is reflective across our brands, WBEZ 91.5 FM, Chicago Sun-Times, and Vocalo 91.1 FM, in our staff and in our work. We are fully focused on equality of opportunity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, experience, and all other fascinating characteristics that make us different.
At Chicago Public Media we believe dedication to a great workplace includes supporting our employees and their families. As a result, we provide a broad and generous benefits package for you at hire and in the years to come.
Our benefits include:
- 6 weeks fully paid family leave
- High quality Medical, Dental, and Vision plans at an affordable cost
- A 403(b)retirement plan with a company match
- Generous paid time off, including starting with 3 weeks' vacation and 4 personal days.
The essential functions described above are not all-inclusive and may change periodically to meet the needs of Chicago Public Media (CPM). The information contained in this job description is not intended to create any contractual or other legal commitment. Chicago Public Media may change the content or format of this job at any time in its sole and exclusive discretion without notice.
Chicago Public Media is an Equal Opportunity Employer, and we actively seek and welcome people from all backgrounds, orientations, and life experiences to join our team.
