Enterprise Systems Administrator

WHO WE ARE:

Infracore is growing and looking for an Enterprise Systems Administrator in Boston, Massachusetts to join our team of elite IT professionals.

Founded in 2003, Infracore takes a high-touch approach to providing end-to-end IT infrastructure support, systems management, network design and security, desktop support and strategic decision guidance for mid-size, technology-centric companies.

We believe in fostering an employee-centered culture through collaboration and providing opportunities, training and resources for employees to become their most successful self. We stand for each others success with a foundation based on integrity, commitment and trust.

RESPONSIBILITIES:

In the first 30 days and ongoing:

• Complete job-specific technical onboarding lab and leadership training orientation.
• Understand Infracores mission, values, and guiding principles.
• Gain clarity on Infracores client base, business model, products and services in detail.
• Build strong relationships with Infracore teammates.
• Learn Infracore tools, compliance requirements, policies, processes and essential programs at client site to fully support project implementation.
• Review client project scope to begin working and implementing proposed solution or program, which could include but are not limited to Microsoft 365, firewall and routing, domain controller configuration, on-premises equipment, cybersecurity implementation measures.

Ongoing Responsibilities:

• Actively participate in on-going leadership development sessions.
• Implement and deploy a variety of IT projects for clients with technical knowledge and precision.
• Create and document IT processes and procedures, manage projects and time effectively as well as support ad hoc projects across the organization to support team and business goals.
• Manage 2-3 projects independently to drive success and continuous improvements.
• Build trusted relationships with primary contacts at client sites and serves as a point of contact to the client for updates, issues and questions.
• Collaborate with manager to review and evaluate new hire lab modules and identify areas of opportunity to optimize client support.
• Conduct audit/site assessments to present to client; and accurately answer client questions around processes, challenges and outcomes during presentations.
• Implement and execute 90% of all service offerings without assistance, including but not limited to migration tools, virtualization solutions, backup software, Cloud solutions, scripting and automation tasks.
• Proactively research unfamiliar technology or processes, analyzes the potential application, presents recommendations and an implementation plan to the team for review and discussion.
• Contribute to the growth of the team by embodying Infracores values and training new hires.

REQUIRED EDUCATION, SKILLS & EXPERIENCE:

• 3+ years of related work experience deploying and implementing IT projects and/or solutions as Systems Administrator
• Ability to set up and work with physical servers, and PC and Mac Hardware
• Working knowledge of Windows Server, Active Directory, GPO and Entra ID
• Experience with Defender Suite
• Hands-on experience managing Microsoft 365 ecosystem including Intune, Exchange Online, Teams, SharePoint and OneDrive, with solid understanding of security measures and ability to architect best practices and policy
• Strong understanding of cybersecurity measures and best practices, such as multi-factor authentication, Microsoft Authenticator, Duo and other RMM and automation tools, SSL certificates, encryption and public key infrastructure (PKI)
• IT infrastructures and understanding of IaaS Cloud solutions; AWS and/or Microsoft Azure
• Strong working knowledge of DNS, networking, (TCP/IP), routing, firewall & router management
• Virtualization solutions (VMware, Hyper-V)
• Enterprise backup software, performing backups and restores
• PowerShell scripting

PREFERRED EDUCATION, SKILLS and EXPERIENCE:

• Bachelors degree in Computer Science or related degree
• Knowledge of IT aspects of common legal compliance programs such as SOX, HIPAA, CCPA and ISO
• Experience with NIST 800 and CIS Top 20
• Working Experience with Exchange, SAN, RAID a plus

COMPANY BENEFITS INCLUDE:

• Work-life balance
• 401K matching
• Medical, Dental, Vision
• Life & Long-Term Disability Insurance
• Paid Time Off
• Professional Development & Leadership Coaching
• Certification reimbursement
• Employee led technical training
• Monthly social events and Summer and Year End celebrations

This role pays $97,500 - $117,500 annually.