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Jobs or company...

Infrastructure Analyst II (Mobile Devices)

  • Full Time, onsite
  • Imagine Staffing Technology
  • On Site, United States of America
Salary undisclosed

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Job Description

Job Description
Job Profile
Job Title
Infrastructure Analyst II
Location
Buffalo, NY
Hire Type
Contingent
Hourly
$29 - $48/hour
Work Model
Hybrid
Contact Phone
(716) 256-1267
Contact Email
No C2C or Sponsorship Available
Nature & Scope:
Positional Overview

Are you a meticulous and innovative Infrastructure Analyst looking for your next exciting opportunity? Join our client s dynamic team, where your expertise in designing, implementing, and managing robust IT infrastructure will be highly valued. If you're passionate about optimizing infrastructure systems and driving efficiency, we want to hear from you! Apply now to make a significant impact in a role that challenges and rewards you.
Role & Responsibility:
Tasks That Will Lead To Your Success

  • These roles will function within an existing IT Asset Management team with day to day duties encompassing mostly data management (e.g. assistance with quality control, import/export from/to our tools, etc.) and record review (e.g. ensuring requests have required information, conduct basic follow-up to obtain additional information from requesters, etc.).
  • Respond to and resolve help desk escalations based on outcome of previous incidents.
  • Complete related master work orders or request-based tasks.
  • Respond to and resolve identified technical incidents based on outcomes of previous incidents; analyze and isolate the issues.
  • Use basic diagnostic tools to troubleshoot issues.
  • Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur and report complex issues to senor staff.
  • Participate in project work within the team.
  • Provide coaching to less experienced staff on processes.
  • Complete evening responsibilities as scheduled.
  • Identify improvement opportunities to existing procedures to improve efficiency; document these changes as needed.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the brand.
  • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
Skills & Experience:
Qualifications That Will Help You Thrive

  • Minimum of 4 years higher education and/or work experience.
  • Experience with smartphone troubleshooting, mobile device management, Microsoft Intune, wireless carrier troubleshooting
  • Prior experience communicating technical problems to management.
  • Strong customer focus, including ability to manage customer needs and multiple work priorities.
  • Prior experience providing updates and statuses.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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