Chiller Repair Tech & Customer Experience Specialist - (San Diego / Part Time)

Inergize Health is a dynamic, innovative company located in Point Loma, San Diego, CA, focused on revolutionizing the fast-growing cold-water immersion sector with our cutting-edge, portable cold plunge tubs. We are passionate about creating groundbreaking wellness products that make a positive impact on people s lives.

The Inergize Health Service Technician will be at the forefront of our customer experience. We re looking for a highly motivated, detail-oriented individual who can expertly assess, diagnose, and repair our cutting-edge chillers that are returned under warranty. As part of this role, you will handle the reception, repair, testing, repackaging, and shipping of units, all while delivering outstanding customer service. If you're an individual who thrives in a fast-paced environment and enjoys solving technical challenges, this role is perfect for you!

You will also handle problem-solving calls with customers, de-escalating refund claims, and offering updates on the repair status of their units. An ideal candidate will have hands-on experience with heat pump repairs and a comprehensive knowledge of mechanical and electronic systems.

• Hybrid Role: Enjoy the flexibility of managing some repairs remotely or in your own workspace (if you have a home garage or workbench), making this role ideal for those seeking autonomy and flexibility.
• Career Growth: This is more than just a technician role it's an opportunity to grow with a company that's at the forefront of a wellness revolution.
• Competitive Pay: Offering $19 - $30/hour based on experience and expertise, with flexible, part-time hours to fit around your schedule.

1. Repair and Maintenance: Efficiently manage the receipt, troubleshooting, and repair of chillers, ensuring accurate data recording and timely communication with the Inergize Customer Service Team.
2. Customer Troubleshooting: Conduct video troubleshooting calls with customers to address technical issues remotely, and de-escalate warranty and refund claims.
3. Inventory Management: Maintain the stock of spare parts and refurbished units, ensuring timely reorders to keep repairs running smoothly.
4. Supplier Communication: Collaborate directly with our Chinese suppliers to troubleshoot and resolve issues promptly, ensuring the fastest turnaround times.
5. Event Support: Assist with events, including setting up and maintaining chillers and tubs on-site, helping collect customer information to support post-event sales.

1. Strong Troubleshooting Ability: Efficiently diagnose and resolve technical issues related to electrical and mechanical systems using methodical, hands-on approaches.
2. Customer Empathy: Communicate effectively with customers, utilizing tactical empathy to elevate their experience while resolving concerns.
3. Communication Excellence: Strong verbal and written communication skills for handling customer service, supplier interactions, and internal communications.
4. Proactive & Independent: Take the initiative to suggest improvements, solve problems independently, and work with minimal supervision to meet objectives.
5. Detail-Oriented & Organized: Always double-check your work to ensure accuracy and efficiency, maintaining an organized workspace.

• Autonomy: Take charge of your work with minimal supervision and make real-time decisions that impact the company and customers positively.
• Innovative Culture: Work in a fast-growing wellness space, where you ll have opportunities to learn, grow, and potentially take on more responsibilities as the company scales.
• Flexibility: Enjoy flexible, part-time hours that fit your schedule perfect for someone who values work-life balance.

Required

• Electrical Systems Knowledge: 2+ years of experience working with electrical schematics or HVAC systems.
• Power Flow Expertise: Ability to understand power flow from outlets through capacitors and printed circuit boards to individual components.
• Hands-On Experience: Prior experience in heat pump servicing or similar aftermarket service fields.
• Basic Tool Set: Must own the tools required to repair units.
• Transportation: Able to drive to Point Loma.
• Tech-Savvy: Proficient with Word, Excel, G-Sheets, Slack, Asana, and Email.

Preferred

• Compressor, Pump, LCD, Fan Knowledge: Experience working with these components.
• Project Management Skills: Experience with Asana or similar software.
• Shipping Logistics Knowledge: Familiar with shipping software like Shipstation.
• Remote Work Setup: Access to a home garage or workbench to perform remote repairs.
• Vehicle for Transport: Having a truck or van for transporting units is a big plus!

Nice to haves

• Experience with Calendly or Google Meetings for customer and team interactions.
• Experience with Shopify for managing service orders.

Location: Based in San Diego, ideally close to Point Loma
Hours: Starting at 10-15 hours per week with flexible scheduling from 3pm-5pm Monday-Friday.
Pay: Competitive pay range of $19 - $30/hour, based on experience.

1. Work-life balance: Flexible hours with the option to work remotely part of the time if you have a proper setup.
2. Impact: Play a key role in shaping the customer experience for a fast-growing, wellness-focused brand.
3. Growth potential: As we scale, there s the possibility for more hours and greater responsibilities. This could be a stepping stone for more opportunities in the wellness and e-commerce industry.