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Customer Happiness Executive - NY

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Job Description

Job Description
Want to join America's fastest growing start-ups? Our mission is to help local businesses across SEA grow and adopt technology in digital payments, e-commerce and mobile, with the aim of leading O2O local commerce in the region.
We are now hiring a Customer Happiness Executive to join our dynamic Customer Happiness team based in SEA!
WE'LL NEED YOU TO:
    • Be people-pleasers, as evident from the job title, your main objective will be to keep our customers happy!
    • Share your ideas and hold the strong belief that any role can carry impact when done with hard work and passion
    • Be a subject matter expert of Fave from the point-of-view of customers to back-end production. There's always something new being developed so this is an ongoing challenge
    • Influence the direction of Fave. Talk to customers, put yourself in their shoes, identify and recommend changes/optimization to improve everyone's experience
    • Communicate clearly and efficiently to our customers and team members via chat and email
    • Be accountable. You are the voice of the customer, you need to proactively seek for action and solution until each concern of customer is addressed
WE'RE EXPECTING YOU TO HAVE:
    • Willingness to work night shift (1pm to 10pm)
    • Must be fluent in English, Mandarin & Cantonese
    • Problem solving skills and experience in trouble-shooting (Google should be your best friend!)
    • Well-versed with internet culture
    • A curious mind and fast-adapter to changing technology. You should enjoy learning about new products & how things work
    • Excellent communicator. You should be able to interpret any complex content into something understandable by the average user
    • Ability to change focus while still aiming for the greater goal
    • Passion (and patience) to talk to customers all day, every day!
    • Candidate must be pro-active, thick-faced, quick to adapt, kind, and a sense of humour will help
Interested? Click 'Apply' and introduce yourself to the team! You must also answer this question:
How do you define great Customer Service experience?
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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