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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

End User Support (Smart Hands) Technician

Salary undisclosed

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Dice
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Job Description

Job Description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

This position is 100% onsite in Stamford, CT.

POSITION OVERVIEW:
We are seeking a highly motivated and tech-savvy individual to join our team as a Team Lead - End User Support. This role combines responsibilities across three key areas: Audio/Visual (AV) conference room support, Network infrastructure support, and high-level service desk operations. You will play a critical role in ensuring seamless operation and resolving issues related to these diverse areas.

WHAT YOU'LL DO:

Service Desk
  • Serve as the first point of contact for employee technical issues
  • Diagnose and resolve common user problems related to software, hardware, and network access.
  • Log, track, and escalate unresolved issues to appropriate teams.
  • Provide clear and concise communication and technical assistance to internal users.
AV Conference Room Support
  • Troubleshoot and resolve audio, visual, and connectivity issues within conference rooms.
  • Assist employees with using AV equipment and ensure proper setup for meetings.
  • Maintain inventory of AV equipment and report any missing or malfunctioning items.
  • Maintain continuous process improvement to provide the highest quality products and services which meet the needs and requirements of internal and external customers.
Network Infrastructure Support
  • Diagnose and troubleshoot basic network connectivity issues (e.g., wired and wireless).
  • Onsite end user support for Network operations team
  • Escalate complex network issues to Level 2 support personnel.
WHAT YOU'LL NEED TO SUCCEED:
  • Ability to work individually and within a team.
  • Undergraduate degree in a technical field.
  • 2 - 4+ years of experience as an IT Support Analyst, Administrator, Specialist, or Technician
  • Demonstrable knowledge of the following: Networking, WiFi, Mac OS, Cisco, Linux, Windows is essential.
  • Experience in ticket management and triage support.
  • Experience with Jira Service Management (JSM) and working to SLAs.
  • Strong understanding of basic IT concepts and troubleshooting methodologies.
  • Excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously.
  • Ability to work independently and as part of a team.
  • Excellent customer service orientation and a passion for helping others.
PREFERRED EXPERIENCE:
  • Familiarity with AV equipment, strong knowledge in network infrastructure, and troubleshooting is HIGHLY preferred
  • Strong MAC/Apple experience
  • Strong customer service skills

#LI-AM1

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Pay Range
$24 $28 USD
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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