Epicareer Might not Working Properly
Learn More
F

Support Center Engineer III

Salary undisclosed

Apply on


Original
Simplified

Job Description

Job Description
SUPPORT CENTER ENGINEER III
Fusco Personnel is currently searching for a Support Center Engineer III to work for an IT organization in the Capital Region, NY area. This is a FT Direct Hire position, and will be onsite in the office.
Duties and Responsibilities
  • Acts as an incident and problem manager for major outages.
  • Is a technical knowledge escalation and subject matter expert point for the on-site team.
  • Triages and resolves high level escalated tickets.
  • Develops technical training and mentors on-site team for best practices of the Support Center and Managed Services.
  • Helps to make customer onboarding run smoothly.
  • Solve technically complex, strategic, high-profile, or long-running customer issues.
  • Assists in automation and efficiency practices for Managed Services
  • Participates as an on call technical escalation point.
  • Assists and oversees tool development.
  • Oversees the customer experience feedback loop.
Required Experience
  • Bachelor's degree or higher in computer science or related field, OR equivalent combination of education and work experience
  • MCSE\MCITP certificate or equivalent knowledge. Meraki certification or equivalent knowledge.
  • 8+ years of IT engineering experience and Windows Administration. Industry expertise with enterprise infrastructure solution development (physical computer, networking, storage, or data center concepts).
  • Strong working experience in networking, WAN, LAN topology, and support; installing, configuring, and setting up workstations, servers, and printer. Working experience in building, troubleshooting, and maintaining VMWare and Hyper-V Virtual networks; Microsoft product portfolio; various technology OEMS.
Salary Range
  • $75,000-$90,000 (Based on experience)
Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.
Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level consider contacting our experts.
Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job