IT Director

Overview: The IT Director will operate within a matrixed leadership structure, addressing dynamic and diverse customer needs while building and managing a robust IT strategy and support framework. This role involves overseeing infrastructure, business applications, and end-user desktop and device support. The IT Manager will also play a crucial role in defining roles and responsibilities, managing both local and regional support resources, and ensuring compliance with Human Resources policies.

Key Responsibilities:

Leadership and Management:

• Effectively lead within a matrixed leadership structure, catering to diverse and evolving customer needs.
• Design, manage, and invest in constructing a high-performing IT support organization focusing on infrastructure, business applications, and end-user support.
• Establish and define new roles and responsibilities for direct reports.
• Manage local and regional support resources over extended periods.
• Ensure compliance with HR policies, support policies and procedures, and provide guidance to direct reports.
• Conduct staff evaluations and identify opportunities for upskilling and professional development.

Financial Management:

• Develop and maintain department and project budgets, including capital and expense forecasts, and budget to actual reporting.
• Create comprehensive business cases with demonstrated ROI to secure executive support.
• Implement asset tracking solutions with associated reporting mechanisms.

Support Management:

• Build and oversee a help desk, select and enhance a help desk ticketing solution, establishing metrics and managing to meet SLAs.
• Manage relationships with device vendors and oversee vendor support.

Infrastructure Management:

• Design, procure, and implement network solutions, ensuring the inclusion of segmented subnetworks, business asset needs, and stringent security measures.
• Manage mobile device security, aligning with the broader IT security framework.

Business Applications Management:

• Champion a cloud-first business application strategy.
• Govern and support stakeholder management for ERP implementations, particularly understanding Procure to Pay, Order to Cash, and Value added Service transaction cycles for distributors and/or manufacturers.
• Implement and support digital commerce solutions, and integrate applications supporting business transaction cycles.
• Manage a small team of business analysts and developers, ensuring adherence to application design and development best practices.
• Support SOX audits for compliance and lead or participate in strategic business application selections.

Qualifications:

• Bachelor s degree in information technology, Computer Science, or a related field; master s degree preferred.
• 5 + years of managerial experience
• Experience working within a matrixed leadership structure.
• Proven track record in managing IT infrastructure, business applications, and end-user support.
• Strong financial management skills, including budget development, forecasting, and business case preparation.
• Experience with cybersecurity and risk management.
• Hands-on experience in help desk construction and vendor management.
• Expertise in network design, security implementation, and mobile device management.
• Deep understanding of business applications, ERP systems, and digital commerce solutions.

Experience leading teams and supporting compliance audits, including SOX.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.