IT Engineer/CRM Engineer

Job Title: IT Engineer/CRM Engineer

Location: Vienna, VA

Duration: Long term

Description:

To research, evaluate, design, and develop a CRM system through MS Dynamics implementation, applying knowledge of engineering principles. To provide technical guidance and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts and trends.

Core Competencies:

• Strong working knowledge of CRM solutions and strategies, including development.
• Strong understanding of the range of and experience with built-in capabilities and options available in Microsoft Dynamics and the ability to make recommendations on how to best leverage those capabilities and options when formulating CRM solutions
• Experience in developing case management through CRM solutions
• Experience with Microsoft Dataverse
• Understanding of Model Driven Apps and Canvas Apps
• Knowledge of application integration with Power Apps is a plus
• Knowledge of Power Automate is a plus
• Strong Communication Skills

Job Description:

• Provide technical input regarding feasibility or design for business needs expressed in user stories
• Investigate enterprise and vendor APIs to determine whether they provide the necessary data to support an initiative and identify any modifications that may be necessary
• Define format and mapping of data for interfaces between systems
• Define and document the system requirements of a solution, including the allocation of functionality across the presentation layer and backend services
• Assist the business in determining if and how new systems or system enhancements may improve process flow and business function
• Provide analytical support for the prioritization of features and epics to ensure work focuses on capabilities with maximum value and are aligned with product delivery strategy
• Collaborate with product management team to define Minimum Viable Product (MVP) to achieve company strategic goals
• Provide demos to internal project team, as well as to business stakeholders.
• Participate in project planning, sprint and release planning, daily stand-up meetings (scrums) demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings.
• Perform application and services tests to research application behavior and/or validate changes
• Recommend opportunities to improve efficiency and effectiveness
• Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues
• Recognize and advocate for adherence to system solutions that are maintainable, efficient, and extensible
• Assist and mentor less experienced peers

Have in-depth understanding or working knowledge of the following:

• Services-Oriented Architecture
• System to system integrations via internal and vendor APIs
• Configuration Management
• Error Handling
• XML and JSON Data Structures
• In addition familiarity with native mobile applications, responsive web applications and internal Customer Service Representative facing applications interfacing with cloud native microservices is a plus

Additional Qualifications/Experience:

• Ability to write SQL queries
• Problem solving skill Work well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.
• Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization
• Ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently
• Experience working in Agile methodology

Any of these certifications highly desired:

• PL-100 Dynamics 365 Fundamentals
• PL-200 Power Platform Functional Consultant
• PL-400 Power Platform Developer
• MB-910 Microsoft Dynamics Fundamentals
• MB-210 Dynamics 365 Sales Functional Consultant
• MB-230 Dynamics 365 Customer Service Functional Consultant

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