ServiceNow Technical Architect

Experience:

12 to 15 years experience in administration/implementation/configuration of an ITSM solution in medium to large organization

5 to 8 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITAM, ITOM), CSM (not limited to), SPO (desired) and Scoped Application solution

Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions

Must have experience in integrating ServiceNow with other 3rd party systems or in-house tool developed by the customer s in-house team.

Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow

ServiceNow Sourcing and Procurement Operations (SPO) knowledge or implementation experience is desirable.

Past work experience with industry-leading providers of ITSM tools

Must have experience in drafting design, presenting to the architecture board, and obtaining sign-off.

Should be able to decide what is the right level of detail in low-level design

Certifications Certified application developer, Certified implementation specialist CSM, ServiceNow Certified Technical Architect (preferred).

Skills Overview:

ServiceNow platform implementation, development, support, enhancement

ServiceNow Discovery Configuration, Run Book Automation preferred

Knowledge of web-based development languages; specifically JavaScript, Ajax, HTML, CSS

Strong customer service and excellent verbal/written communication

Excellent attention to detail, ability to multitask, and effective time management skills

Understand the full ITSM application lifecycle

ITIL certified desired

ServiceNow Sourcing and Procurement Operations (SPO) knowledge or implementation experience is desirable.

Strong CSM and integration knowledge is a must.

Responsibilities:

Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support, and Development including enhancement requests

Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.

Guide the team in having the right level of detail in the design artifacts.

Review the design and code to ensure it aligns with customer expectations and follows industry standards

Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.

Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues

Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow

Follow up on outstanding development needs and provide timely status reports to the project manager

Advise on options, risks, and impacts on business/ITIL processes

Communicate technical problems and solutions to both technical and non-technical audiences

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