IT Analyst l
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RESPONSIBILITIES:
Kforce has a client that is seeking an IT Analyst I in Reston, VA.
Duties Include:
* IT Analyst will manage MyServices tickets and Moogsoft situations to resolution in a 24/7/365 environment using knowledge articles and best practices
* As a member of the Operations team, execute changes, runbooks and ITSRs and troubleshoot various issues across multiple platforms and applications; Work in day or night shifts
* Eyes on glass monitoring of the health of applications as well as the underlying infrastructure; Proactively look for hardware, software, and environmental alerts or malfunctions
* Influence other technical teams on the calls and articulate troubleshooting steps effectively
* Ensure appropriate functional and management escalation takes place as per the standards and procedures
* As an IT Analyst, you will follow up on items that could potentially negatively impact production operations, assist with postmortem related activities and support various efforts related to operational improvements
* Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports and address ad-hoc requests
REQUIREMENTS:
* Hands-on experience in alert handling and task management for complex critical applications in production environment
* Hands-on experience on the AWS Console and familiarity with AWS alerts
* Exposure to a ticket tracking tool such as Remedy, ServiceNow, Moogsoft
* Experience working in and with a Knowledge Base
* Experience working in an environment with SLAs
* Existing knowledge and skills with UNIX OS, Oracle, AWS
* Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance
* Ability to multitask and handle a high volume fast paced environment
* Ability to work independently as well as with a team
* Ability to follow strict guidelines
* Dependable employee with flexible work hours and can work night shifts
* Excellent written and verbal communication skills
* Excellent organization and communication skills
* Strong aptitude for attention to details
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking an IT Analyst I in Reston, VA.
Duties Include:
* IT Analyst will manage MyServices tickets and Moogsoft situations to resolution in a 24/7/365 environment using knowledge articles and best practices
* As a member of the Operations team, execute changes, runbooks and ITSRs and troubleshoot various issues across multiple platforms and applications; Work in day or night shifts
* Eyes on glass monitoring of the health of applications as well as the underlying infrastructure; Proactively look for hardware, software, and environmental alerts or malfunctions
* Influence other technical teams on the calls and articulate troubleshooting steps effectively
* Ensure appropriate functional and management escalation takes place as per the standards and procedures
* As an IT Analyst, you will follow up on items that could potentially negatively impact production operations, assist with postmortem related activities and support various efforts related to operational improvements
* Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports and address ad-hoc requests
REQUIREMENTS:
* Hands-on experience in alert handling and task management for complex critical applications in production environment
* Hands-on experience on the AWS Console and familiarity with AWS alerts
* Exposure to a ticket tracking tool such as Remedy, ServiceNow, Moogsoft
* Experience working in and with a Knowledge Base
* Experience working in an environment with SLAs
* Existing knowledge and skills with UNIX OS, Oracle, AWS
* Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance
* Ability to multitask and handle a high volume fast paced environment
* Ability to work independently as well as with a team
* Ability to follow strict guidelines
* Dependable employee with flexible work hours and can work night shifts
* Excellent written and verbal communication skills
* Excellent organization and communication skills
* Strong aptitude for attention to details
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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