Systems Administrator

One of the largest entertainment and media corporations in the world is looking to hire a Systems Administrator for their Global Technology Operations Center in Atlanta, GA.

• This will be a 15 month contract and will be on a hybrid schedule.
• Schedule: M-F 9a-5p to start, shift will transition to 4 10hr varying shifts

What We Do

The Global Technology Operations Center is a 24/7/365 first-line operations and incident management team that supports the company s consumer-facing digital platforms such as a streaming platform, and dozens of other media and properties, as well as the infrastructure (cloud & physical), dev platforms, publishing systems, video encoding systems, and more. We also support our digital properties through eyes-on-glass event monitoring, incident bridge facilitation, metrics generation, operational documentation creation and maintenance, operational consultation, and other ITSM functions.

Typical Day in the Role

The Systems Administrator responsibilities include the facilitation of detection, triage, correction, escalation and documentation of major and critical events. The Systems Administrator will also ensure that Service Level Targets are met when managing incidents and service requests, trending recurring events and incidents to initiate problem investigations.

Job Responsibilities

• Monitor all production systems for quality and performance ensuring that any failures or critical issues are addressed immediately.
• Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) are developed and maintained for the team.
• Collaborate with other groups to set standards and document production configurations.
• Recommend policies and procedures to be used to support the Digital Services environment.
• Daily monitoring of the ticket queue, performing analysis of problems across multiple systems and groups.
• Improve performance and scalability within operations support environments by researching, evaluating and recommending new technology products and services
• Continuously updates job knowledge by participating in educational opportunities, open-source user groups, reading professional publications and white papers.
• Stays abreast of current and cutting-edge Internet operations best practices, establishes personal professional network
• Support scheduled installations/upgrades and maintenance in accordance with established IT policies and procedures and business requirements.
• Works closely with business owners on change and maintenance windows/requests
• Must be able to support on-call duties as needed.

Must Have Skills / Requirements

1. 2+ years of experience within a media or internet technology operations environment with production support experience in a Linux/Unix.
2. Excellent Internet application support experience within open-source platform environments.
3. Deep technical expertise in server administration, client service, user authentication, configuration management tools, internal & external monitoring tools, networking troubleshooting and concepts and shell scripting.
4. Advanced level experience and support of cloud technologies and container-based environments based on Kubernetes, Docker and other container orchestration solutions.
5. Configuration experience with commercial, open source and SaaS based monitoring tools {Zenoss, Nagios, Zabbix, Monit/mmonit, Kibana, Catchpoint, Conviva, Circonus, DataDog, BigPanda, Rigor, New Relic, Cloudwatch and etc} .
6. Should be knowledgeable in configuration management, automation, orchestration systems (e.g Chef, Puppet, CFEngine, etc)
7. Must be able to support on-call duties as needed.

"Nice to Have Skills / Preferred Requirements

1. Demonstrable experience with one or more web/systems programming languages such as Python, PHP, Ruby, Javascript, Perl, HTML/CSS.
2. Experienced with ServiceNow, PagerDuty, JIRA, and Confluence.
3. Knowledgeable in video encoding and streaming concepts and technologies

Soft Skills

1. Strong communications skills; clearly and effectively being able to communicate with technical and non-technical users from individual contributors to c-level executives (in English) is required.
2. Must possess collaboration skills, have a passion for lean processes, should be innovative, creative, quick thinker, fast learner, and a team player with a strong customer service focus
3. Ability to effectively work in a fast-paced environment that has to react at the speed of breaking news.
4. Team-focused. Our team requires close collaboration with one another to be successful.
5. Detailed and process oriented

Education / Certifications

• Four-year college diploma or university degree in computer science or software engineering or equivalent practical work experience.

Additional Notes

** Must be able to willing and able work a rotational 24x7 schedule including weekends, and on-call rotations and duties as needed.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.