Data Quality and Compliance Manager

Job Summary

The Database Manager is responsible for the data integrity at Sojourner Center, ensuring that data entry in Apricot is complete, timely, and accurate for reporting/funding purposes. Provides reports required to initiate or continue funding. The position responsibilities include documentation and systems organization related to service delivery and grant/contract compliance; adherence to agency policies and procedures; evaluation of the services offered and the needs of participants; and maintaining and managing the Continuous Quality Improvement (CQI) plan.

Essential Functions

• Promotes culturally appropriate service provision.
• Supports agency-wide definition of program goals, objectives and measures, strategic plan implementation, and program evaluation; produces written reports and analyses.
• Supervises Compliance Coordinator(s) within the Quality Assurance Department.
• Supports direct service personnel to ensure data accuracy regarding client information, aides in training program staff regarding data related processes and the functions of Apricot Social Solutions.
• Works closely with other departments within Sojourner Center to track data and ensure program data is accurate and ready for reporting. Monitors the quality of the data.
• Create updates and manages internal agency reports via Apricot Social Solutions software systems.
• Oversees all reporting necessary to support grant and contract awards and administration, ensures compliance with all grants, contracts and other donor reporting requirements.
• Supports with reviewing and submitting billing for local, state and federal government contracts.
• Provides technical assistance in monitoring grants to the programs teams and recommends actions necessary to resolve compliance concerns.
• Creates and monitors efficient systems to ensure program procedures and practices are being implemented.
• Maintains open lines of communication with other departments concerning program changes, information updates, and opportunities for collaboration.
• Collaborates with other organizations in a professional and timely manner concerning data and quality assurance related projects.
• Develops and establishes department structure and activities to facilitate the organization’s use of data in decision-making on multiple levels.
• Develops strategies for collecting additional data (intake, interviews, focus groups, etc.) including researching, identifying, and recommending appropriate software to best track and measure goals and objectives.
• Examine data to optimize the efficiency and quality of the data being collected, resolve data quality problems, and collaborate with database developers to improve systems and data collection.
• Maintains comprehensive list of staff development requirements and oversees annual mandated training schedule for direct services; coordinates and co-facilitates staff trainings as appropriate.
• Oversees the storage and retrieval of case files and records in agency case file room.
• Conducts routine maintenance of electronic records in Apricot; ensures quality of services and documentation by periodically conducting internal audits of participant records.
• Other duties as assigned.
  
  
  

Competencies (Knowledge, Skills, And Abilities)

To perform the essential functions of this job successfully, an individual should demonstrate the following competencies

• Problem solving/critical thinking—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Customer service—the individual provides caring, quality support to staff and others.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings for various audiences.
• Written communication—the individual demonstrates excellent writing and editing skills, presents numerical data effectively and is able to read and interpret written information.
• Computer skills – the individual demonstrates basic/intermediate knowledge of computer applications, client database management, and Microsoft Office.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Performance quality—the individual demonstrates accuracy, thoroughness, and monitors own work.
• Adaptability/flexibility—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events; able to work in a fast-paced and culturally diverse environment.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
  
  
  

Cultural and Organizational Expectations

• Promotes open communication and contributes to an environment of trust and mutual respect.
• Recognizes, values, and affirms social diversity that contributes richness to the Sojourner Center community, ensuring cultural competency in the provision of services.
• Values being part of, and contributes to, a culture of performance, teamwork, collaboration, growth, and continuous improvement, including licensure and accreditation compliance.
• Understands and supports Sojourner Center Vision, Mission, Values, and Strategic Goals.
  
  
  

Education, Experience, And Other Requirements

• Four years of post-secondary education and at least six months related experience, or an equivalent combination of post-secondary education and experience is preferred.
• Work experience in family violence programs strongly preferred.
• Experience with data collection, data collection databases such as Apricot Social Solutions and/or other data collection systems.
• Grants and contracts knowledge, experience with non-profit grant compliance audits, as well as expertise with other donors’ compliance requirements.
• Supervisory or Lead experience required.
• Ability to obtain a Level I Fingerprint Clearance Card.
• Valid Arizona Driver License, proof of automobile insurance and Motor Vehicle Record acceptable to Sojourner Center’s insurance company.
  
  
  

Physical Factors/Working Conditions

• Ability to work in an office setting.
• Requires the use of a computer and other standard office equipment.
• Some travel between work locations may be required.
  
  
  

Other Duties

Performs other duties as assigned.

This job description is not designed to cover or contain a complete comprehensive listing of activities, duties or responsibilities that are required of the employee.

Work Schedule Monday- Friday 8am-5pm