IT - Technical Support Rep
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Job Description
Serves as the customer service liaison between Safe Step associates, external sales representatives, and external construction installers and the IT department for purposes of prompt incident resolution.
Must Haves
1-3 years in a technical support center/customer facing
1-3 years Microsoft support/Windows Office 365
Responsibilities
The IT Support Technician is expected to provide technical support for any issue reported within Corporate standards.
Assist with iPad management via JAMF (Apple device management platform-can be trained) and iPad issue resolution.
Support asset management activities, to include laptop setups, laptop lease end returns management, printer setup and configuration, and assist with equipment orders.
Provide on-site support to Safe Step associates and for meeting room conferencing equipment.
Develop a solid understanding of the relationship between hardware, software and business systems processes.
Perform duties as requested by management.
Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills.
Consistently document and troubleshoot any reported issue.
Develop and maintain strong relationships within the IT department.
Develop and maintain understanding of Corporate and IT policies and procedures.
Develop good verbal and written communication skills.
Develop "creative thinking” in troubleshooting techniques.
Develop solid customer service and follow-up skills.
Comply with defined ITIL processes.
Interview may be a 2 step process which will be a teams interview.
Comments for Suppliers: This will be a hybrid role -- 3 days in office and 2 days at home per week, unless specific activities require otherwise. Time worked would be business hours but will be discussed during interview, but normally 9 am to 5pm
Serves as the customer service liaison between Safe Step associates, external sales representatives, and external construction installers and the IT department for purposes of prompt incident resolution.
Must Haves
1-3 years in a technical support center/customer facing
1-3 years Microsoft support/Windows Office 365
Responsibilities
The IT Support Technician is expected to provide technical support for any issue reported within Corporate standards.
Assist with iPad management via JAMF (Apple device management platform-can be trained) and iPad issue resolution.
Support asset management activities, to include laptop setups, laptop lease end returns management, printer setup and configuration, and assist with equipment orders.
Provide on-site support to Safe Step associates and for meeting room conferencing equipment.
Develop a solid understanding of the relationship between hardware, software and business systems processes.
Perform duties as requested by management.
Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills.
Consistently document and troubleshoot any reported issue.
Develop and maintain strong relationships within the IT department.
Develop and maintain understanding of Corporate and IT policies and procedures.
Develop good verbal and written communication skills.
Develop "creative thinking” in troubleshooting techniques.
Develop solid customer service and follow-up skills.
Comply with defined ITIL processes.
Interview may be a 2 step process which will be a teams interview.
Comments for Suppliers: This will be a hybrid role -- 3 days in office and 2 days at home per week, unless specific activities require otherwise. Time worked would be business hours but will be discussed during interview, but normally 9 am to 5pm
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