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IT Support Technician

  • Full Time, onsite
  • Amzur Technologies, Inc.
  • Hybrid3 days in office and 2 days at home per week, United States of America
Salary undisclosed

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Must haves:

  • 1-3 years in a technical support center/customer facing
  • 1-3 years Microsoft support/Windows Office 365

Responsibilities:

  • The IT Support Technician is expected to provide technical support for any issue reported within Corporate standards.
  • Assist with iPad management via JAMF (Apple device management platform-can be trained) and iPad issue resolution.
  • Support asset management activities, to include laptop setups, laptop lease end returns management, printer setup and configuration, and assist with equipment orders.
  • Provide on-site support to Safe Step associates and for meeting room conferencing equipment.
  • Develop a solid understanding of the relationship between hardware, software and business systems processes.
  • Perform duties as requested by management.
  • Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills.
  • Consistently document and troubleshoot any reported issue.
  • Develop and maintain strong relationships within the IT department.
  • Develop and maintain understanding of Corporate and IT policies and procedures.
  • Develop good verbal and written communication skills.
  • Develop creative thinking in troubleshooting techniques.
  • Develop solid customer service and follow-up skills.
  • Comply with defined ITIL processes.
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