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Epicareer might not working properly because your browser javascript is turned off.

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JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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Find tutorial for your browser below :
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  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
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  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
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  1. Go to Settings.
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  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Enterprise Architect

  • Full Time, onsite
  • Nityo Infotech Corporation
  • Hybrid, United States of America
Salary undisclosed

Apply on

Dice
Original
Simplified

Job Summary:

Locations: Philadelphia PA / New York Metro Area / Charlotte NC / Atlanta GA /Chicago IL / Dallas TX

We are looking for a seasoned Enterprise Architect to lead the design and implementation of a Contact Center Agent Assist platform using AWS Full Stack technologies. The position involves leveraging AI/ML, cloud infrastructure, and full-stack development to optimize agent performance, enhance business communications, and integrate seamlessly with contact center systems. The goal is to improve agent efficiency and customer service experiences, driving operational excellence.

Key Responsibilities:

  • Architectural Leadership: Develop scalable, secure Agent Assist platforms using AWS services (Lambda, API Gateway, DynamoDB).
  • AI Integration: Implement AI-driven models for real-time agent assistance, NLP, and intelligent call routing to improve agent-customer interactions.
  • Full Stack Development: Oversee development in Node.js, Angular, Python, focusing on enhancing agent workflows and communication channels.
  • Optimization: Collaborate with stakeholders to align designs with business needs, ensuring seamless integration across multiple communication channels (voice, chat, email, etc.).
  • Scalability & Security: Optimize systems for high availability in high-volume contact centers, ensuring compliance with industry regulations like GDPR and PCI-DSS.

Qualifications:

  • 10+ years of experience in enterprise architecture, with a focus on cloud solutions and contact center technologies.
  • 5+ years of experience with AWS Full Stack services, AI/ML integration for agent assistance, and microservices.
  • Proficiency in Node.js, Angular, Python for full-stack development and AWS services (Lambda, ECS, DynamoDB).
  • Experience with contact center platforms such as Kore.ai and business communication tools.
  • Strong expertise in cloud security and data privacy in contact centers.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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