Desktop Support Technician

Role: Desktop Support Technician

Location: Latham, NY

Duration: Contract

Job Summary:

This person is responsible for configuring the end user systems environment and supporting end users across one or several locations in North America to meet our team s SLA s. This is a hands-on technical position reporting to the Senior System Administrator/Client Support Supervisor.

Essential Job Functions:

• Respond to and resolve users requests for support in a timely manner
• Train users on client tools (MS Office, One Drive, etc.)
• Administer Active Directory to support the needs of one or more offices, including:
• Adding, changing, and disabling
• Users
• Distribution groups
• Security groups
• Shared email addresses
• Login Scripts
• Automation
• Administer and support Mobile devices in Office 365
• Administer Office 365, Teams, and One Drive
• Actively monitor and respond to virus and system alerts
• Manage and administer VPN/Remote users
• Manage the Client's computer inventory
• Set up and configure the phone system components:
• Phones
  • Physical Phones
  • Soft Phones
• Mobile devices
• Call routing and Queues
• Automated attendants and menu options
• Configure and support warehouse equipment, such as:
• Laser printers
• Label Printers
• RF Scanners
  • Set up and configure clients for Warehouse applications such as:
• Proship
• Epicor Eclipse

Relationships:

• Interfaces with other IT resources and business users locally and domestically in multiple locations.

Educational Qualifications:

• Associate's degree or greater preferred.

Knowledge & Experience:

• Microsoft certification(s) preferred
• Supporting a minimum of 500 users in a multi-office environment.
  • 5+ years of hands-on experience with the following:
• Windows Active Directory
• Windows 10 in a networked, corporate environment
• Office 365, Teams, and One Drive
• Azure Experience a plus
• Hyper-V experience a plus
• Ticketing systems
• Remote Client Support
• Computer Imaging
• Software package deployments
• VoIP phone systems and basic call center voice technology and processes
• MS System Center/Service Manager
• Ability to document processes and steps
• ITIL-based organization experience

Work Conditions:

• Occasional evening and weekend work is required to resolve issues and meet deadlines.
• Able to participate in training sessions, presentations, and meetings.
• Some local and international travel may be required for off-site installations and configuration.

Physical Demands:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer and peripherals.
• Physical demand requirements are at levels of those for sedentary office work.

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.

Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology.

With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industry's future.

Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting.

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.

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