Operations Support Technician (Remote)

Operations Support Technician (Remote)

We have an immediate need for a contract-to-hire Operations Support Technician to join an industry-leading payments technology and solutions organization. The Operations Support Technician is responsible for running day-to-day operations, handling tickets, responding to incidents, and interfacing with various vendors and stakeholders.

Location: Remote

This job expects to pay about $48 - 60 per hour plus benefits.

What You Will Do:

• Manage and resolve approximately 50 tickets daily, ensuring timely and effective resolution.
• Respond to on-call incidents and escalate as necessary to maintain service levels.
• Interface with vendors to troubleshoot issues and coordinate resolutions.
• Operate within an enterprise environment following ITIL practices, including Change Management processes.
• Conduct Root Cause Analysis (RCA) to identify and address underlying issues.
• Take initiative and proactively manage tasks without waiting for direction.
• Facilitate migrations and ensure smooth transitions with minimal disruption.
• Utilize network knowledge to troubleshoot basic issues related to firewalls, ports, and network connectivity.
• Support multiple platforms including Windows, Mac, and Linux environments.
• Leverage cloud experience, particularly in AWS, to support cloud-based services.

What Gets You The Job:

• Proficiency in Proofpoint or similar email security platforms.
• Experience operating in an enterprise IT environment with a solid understanding of ITIL framework.
• Ability to perform RCA and implement corrective actions.
• Strong initiative and willingness to take ownership of tasks.
• Excellent interpersonal skills with the ability to interface effectively with stakeholders.
• Prior experience in systems migration is essential.
• Basic understanding of networking principles, firewalls, and ports.
• Familiarity with Windows, Mac, and Linux operating systems.
• Cloud experience, particularly in AWS, is preferred.
• Relevant certifications and continuous learning in emerging technologies are advantageous.
• Familiarity with tools used in SOC environments.
• Awareness of emerging technologies such as CrowdStrike.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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