Help Desk Analyst

Job Description
Help Desk Analyst 8 Months Denver, CO (REMOTE) Candidate must be local

Job location:

• The candidate must be a resident of the State of Colorado.
• This is a remote location from anywhere in CO .
• All remote work must be performed in Colorado.
• We will not consider out of state candidates who are looking to relocate to Colorado for this position.

Work schedule:

• Training Monday - Friday 9AM - 6 pm. 3 - weeks of training
• Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training

Job Description:

• The Service Desk Specialist/Live Chat Agent provides critical assistance to keep the myColorado application running smoothly.
• We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.

Responsibilities will include:

• Providing Tier I support and customer assistance for a mobile application.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
• Install the myColorado software on supported devices following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into the required tracking system.

Minimum Qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position including mobile application support. OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions:

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store.

Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
About Us: Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of human connection, defined by our branding attitude of NEWJOBPHORIA , which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act ( CPRA ) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting .

LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position s starting pay is: $20.00/hr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.