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  4. Click Websites.
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  1. Go to Settings.
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Jobs or company...

Cloud Support Engineer

Salary undisclosed

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Company

Software is eating the world - and AI is eating software. Just like the last two decades have seen software penetrate every industry and use case - the next two decades will see AI touch everything we do. And as more and more of the mission-critical systems that run our lives are entrusted to algorithms, reliability and safety become a real concern. This is where CalypsoAI comes in - we build tools for trusted AI.

This role combines the immediate responsibilities of a skilled Technical Support Engineer within a SaaS (Software as a Service) environment with a clear path for professional development toward a Site Reliability Engineering (SRE) focus. The ideal candidate possesses a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automating processes to ensure exceptional customer experience.

Proactive Monitoring and Uptime Assurance:

  • Monitor key SaaS application metrics, logs, and alerts to identify and preempt
  • potential service disruptions.
  • Maintain a 24/7 support model ensuring high availability and performance of
  • the SaaS environment.

Customer-Centric Incident Response:

  • Serve as a primary point of contact for technical customer inquiries and issues.
  • Collaborate with customers to understand their needs, troubleshoot problems effectively, and provide clear explanations.
  • Triage, escalate, and own the resolution of technical incidents.

Development Team Collaboration:

  • Analyze metrics, logs, and incident reports to provide critical insights to the development team for troubleshooting and continuous improvement.
  • Drive efficiency by identifying patterns and areas for automation.

Site Reliability Engineering (SRE) Development:

  • Propose and implement process automation to streamline incident resolution and improve overall system reliability.
  • Introduce SRE concepts and best practices as the team matures, enhancing monitoring, alerting, and self-healing capabilities.

Qualifications

  • 2-4 years of experience in a technical support or systems administration role
  • Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience
  • In-depth understanding of SaaS environments and cloud-based architecture (Preferably AWS)
  • Proficiency in a scripting language (e.g., Python)
  • Strong understanding of networking, databases (Postgresql), and operating systems (Linux)
  • Solid Understanding of web technologies (HTTP, REST APIs, JSON, etc.)
  • Excellent problem-solving, analytical, and communication skills, both written and verbal
  • Ability to work independently and collaboratively within a team
  • Willingness to learn new technologies and adapt to changing requirements
  • Experience working with a ticketing system

Bonus

  • Knowledge of monitoring tools (e.g., Prometheus, Grafana)
  • Experience with Kubernetes
  • Experience with configuration management tools (e.g. Terraform)
  • Familiarity with cloud infrastructure and technologies
  • Previous exposure to SRE principles and practices

Why CalypsoAI?

  • To start with: we at CalypsoAI are building the first-ever security for AI solution!
  • If that's not enough: We are a fast-growing startup meaning we have great opportunities to grow within the company!
  • Endless opportunities to learn from our inspirational, talented team members
  • You will never be bored at work again if you join us!
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