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Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.
Title: Systems Engineer
Location: Nashville, TN
Job Details
Title: Systems Engineer
Location: Nashville, TN
Job Details
- Installing and configuring computer hardware, software & peripherals
- Manage user accounts as needed, including permissions and access controls.
- Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).
- Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
- Providing support to growing mobility platform (iOS, Android and windows-based platform).
- Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)
- Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.
- Providing support for Mobile Device Management Platforms (Intune)
- Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
- Deliver and achieve high quality support and service level
- Document and maintain accurate records of incidents and resolutions.
- Assist other IT teams, acting as the local “hands and eyes” in resolving IT technical issues.
- Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
- Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
- Manage and track IT assets, including computers, peripherals, and other equipment.
- Assist in the procurement process for new equipment and software
- Work closely with other IT team members and departments to resolve complex issues and implement new solutions
- Create/Update/ Manage knowledge articles
- Responsible for office movements/decommission/setup.
- Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
- 5+ years of experience in Site Support role
- ITIL Foundation Certified
- Excellent communications (verbal and written) & presentation skills
- Strong understanding of IT infrastructure and technologies
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