Service Desk Personnel-Local to Nashville, Tennessee-Onsite work Required

Job Title: Service Desk Personnel
Location: Nashville, Tennessee 37243-0000
Onsite/Remote/Hybrid:Onsite
Duration:November 04, 2024 June 30, 2025
Contract/Perm: Contract full-time
No of positions: One (1)

Project Scope:
Client is seeking a Service Desk Personnel.

Roles/Responsibilities:
Maintain a daily calendar of meetings and events
Prepare presentations, agendas, and other documents
Manage software support and calls and other correspondence.
Maintain a high level ofresponsiveness.
Performs desktop computer support assignments, with an emphasis on desktop computer problem resolution.
Installs a variety of desktop computer hardware and software and provides technical and customer support for these products.
Provides customer support to both on-site and remote users.
Analyzes users' system problems and provides solutions.
Works with teams of analysts, programmers, and users in application development environments.
Tests and may write the technical documentation prepared for software or hardware installation.
Primary skill set comprises Microsoft Office Suite and Microsoft operating systems.
Secondary skill set comprises other office automation tools and the ability to identify and correct hardware malfunctions.
Requires strong management skills, and must be able to provide support to internal and external parties with a high level of professionalism.

Mandatory Skills:
1. Requires a minimum of 1year of current experience in this job class with excellent interpersonal and communication skills, both written and oral.
2. Windows OS and application installation
3. Mac OS and iPhone IOS
4. Microsoft Teams
5. Microsoft O365
6. SharePoint
7. Outlook
8. Ticket tracking (Dynamics and Service Now)
9. End user support
10. End user training
11. Inventory and product support

Desirable Skills:
1. DNS Novice (1-3 years)
2. TCP/IP - Novice (1-3 years)
3. Mac OS Proficient (4-6 years)
4. Windows 10 - Proficient (4-6 years)
5. Adobe Acrobat - Novice (1-3 years)
6. Active Directory - Proficient (4-6 years)
7. Microsoft Office Professional - Proficient (4-6 years)

Other Requirements:
1. Three (3) client references from different clients, containing the following details:
a. Name of Company/Agency
b. Contact Name
c. Contact Title
d. Contact Phone #
e. Contact Email

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