Help Desk - 3rd shift
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Availability Status
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Job Description
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
REQUIRED EXPERIENCE:
Experience supporting many applications including MS Office products, ServiceNow, O365, VPN apps and many other business and engineering applications. Experience with troubleshooting Windows clients. Equivalency:
EDUCATION:
AA or other 2 year technical degree in related discipline is required. School must be accredited. A relevant professional certification can be substituted for an Associate's Degree.
HOURS:
3rd shift (11:30pm-7:30am). Shift will include weekend rotations, mostly remote. 1st Month of Training will be 1st shift.