Helpdesk Technical Support
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Job Description
We are seeking an Helpdesk Technical Support to join the company, a premier supplier, in Newport News, VA USA While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!
**Shift will include weekend rotations, mostly remote. **
1st Month of Training will be 1st shift. **
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. AA or other 2 year technical degree in related discipline and 1 year of related experience
Equivalency: Associate s Degree.
Experience supporting many applications including MS Office products, ServiceNow, O365, VPN apps and many other business and engineering applications. Experience with troubleshooting Windows clients.
Customer Service, troubleshooting skills, Windows.
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.