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Client Success Manager

Salary undisclosed

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Responsibilities​

  • Provide top-notch services in a fast-turnaround advertising environment, managing expectations effectively.
  • Learn and master market research tools specific to the company and the industry.
  • Proactive and solution-focused management of clients, projects, and team members.
  • Clearly and effectively communicate project details (metrics, timelines) to colleagues.
  • Handle high-pressure situations, troubleshoot challenges, and deliver results.
  • Keep organized, and detail-oriented, and take accountability for your actions.
  • Embrace change to contribute to the business’ success while being a team player.
  • Take feedback, learn from mistakes, and guide other employees using your past experiences.
  • Identify and troubleshoot project issues, escalating when and where necessary.
  • Ensure survey quality by using current market research methodologies.

Skills and Experience

  • 5+ years of experience in advertising fieldwork – quantitative advertising/ market(ing) research, data analytics, and project management experience preferred.
  • Previous experience in client management, project management, client advisory and client success within advertising, media, or market research is an advantage.
  • Education: University graduate/ bachelor’s degree graduate with research experience and/or equivalent experience preferred.
  • Fluent in English