Client Success Manager
Salary undisclosed
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Responsibilities
- Provide top-notch services in a fast-turnaround advertising environment, managing expectations effectively.
- Learn and master market research tools specific to the company and the industry.
- Proactive and solution-focused management of clients, projects, and team members.
- Clearly and effectively communicate project details (metrics, timelines) to colleagues.
- Handle high-pressure situations, troubleshoot challenges, and deliver results.
- Keep organized, and detail-oriented, and take accountability for your actions.
- Embrace change to contribute to the business’ success while being a team player.
- Take feedback, learn from mistakes, and guide other employees using your past experiences.
- Identify and troubleshoot project issues, escalating when and where necessary.
- Ensure survey quality by using current market research methodologies.
Skills and Experience
- 5+ years of experience in advertising fieldwork – quantitative advertising/ market(ing) research, data analytics, and project management experience preferred.
- Previous experience in client management, project management, client advisory and client success within advertising, media, or market research is an advantage.
- Education: University graduate/ bachelor’s degree graduate with research experience and/or equivalent experience preferred.
- Fluent in English
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