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Business Analyst
Boston, MA
DETAILED STATEMENT OF JOB DUTIES AND RESPONSIBILITIES:
· Stay current on stakeholder needs and the program vision
· Serve as the custodian of program objectives and business requirements and assist in their realization
· Produce a variety of high-quality documents within stipulated timelines that are complete, universally acceptable, and effectively communicate objectives.
· Participate in and contribute to JRM/JAD workshops with business SMEs, developers, testers, and Bas to analyze business processes, workflows, business policies, events, triggers, roles, integrated systems, data flows, etc.
· Develop user stories working closely with business SME’s in identifying/eliciting and documenting business requirements
· Publish/Review Business Requirements Documents, Requirements Traceability Matrix (RTM), mapping requirements, and test cases to ensure complete test coverage against in-scope requirements.
· Review test summary reports ensuring adequate testing coverage for key functional areas.
· Support stakeholders during each release/implementation.
· Closely co-ordinate with business stakeholders and track the deliverable submission, review and approval for supporting the ongoing enhancement release schedule.
· Support program director for tracking the enhancement resources capacity, assignment of weekly tasks, and utilization of the weekly hours.
· Learn the program's requirements management, change management, and defect management tools and track requirements/defect status throughout the project for the functional areas.
· Understand and proactively review existing processes, identify opportunities for improvement and make constructive suggestions for change that would benefit the Program
· Serve as an SME for the program and contribute to and review documents crafted by other teams.
EDUCATION, EXPERIENCE, and QUALIFICATIONS
· Bachelor’s Degree
· 4-5 years of IT applications experience as a Business Analyst
· At least 2 years of experience supporting a benefits management program’s eligibility management processes
· Demonstrated understanding of complex information workflows through a Content Management Solution to publish sensitive information
· Demonstrated ability to analyze and synthesize business requirements
· Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
· Excellent communication & negotiation skills and experience in supporting technical and non-technical staff
· Strong background in developing trust and confidence in relationships with stakeholders and cross-
· functional teams; experience coordinating and fulfilling requests for internal/external changes
· Demonstrated expertise in information systems, business operations, requirements analysis, and integration/design of solutions.
· The candidate must be process-oriented with sound judgment, attention to detail, accuracy, and follow-through including flexibility to perform in an ever