Order Management Representative
Salary undisclosed
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Job Responsibilities:
- Conduct primary investigation into order-level issues and escalations.
- Looking up order and associated events in internal systems.
- Comparing data from multiple systems to determine order status and issue path.
- Input information into SQL queries and draw insights from responses.
- Communicate findings to internal teams and/or merchants.
- Review merchant claims for order refunds and determine claim approval/denial by Learning the conditions required to approve/deny a refund claim.
- Looking up order and associated events in internal systems and simple SQL queries.
- Determine if the claim requirements are met.
Requirements:
- Intermediate proficiency in Excel/Google Sheets [mandatory]
- Basic Need: Understand excel formulas, data entry.
- Preferred: Comfortable w/ Pivot Tables, cleaning data.
- Experience using SQL [mandatory]
- Running queries and extracting insights.
- Preferred: Modifying and running queries with basic functions (select, group, calculations, joins)
- Ability to be comfortable in a fast-paced environment.
- Strong written and verbal communication skills
- Detail oriented, with strong project management and organisation.
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