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Order Management Representative

Salary undisclosed

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Job Responsibilities:

  • Conduct primary investigation into order-level issues and escalations.
  • Looking up order and associated events in internal systems.
  • Comparing data from multiple systems to determine order status and issue path.
  • Input information into SQL queries and draw insights from responses.
  • Communicate findings to internal teams and/or merchants.
  • Review merchant claims for order refunds and determine claim approval/denial by Learning the conditions required to approve/deny a refund claim.
  • Looking up order and associated events in internal systems and simple SQL queries.
  • Determine if the claim requirements are met.

Requirements:

  • Intermediate proficiency in Excel/Google Sheets [mandatory]
  • Basic Need: Understand excel formulas, data entry.
  • Preferred: Comfortable w/ Pivot Tables, cleaning data.
  • Experience using SQL [mandatory]
  • Running queries and extracting insights.
  • Preferred: Modifying and running queries with basic functions (select, group, calculations, joins)
  • Ability to be comfortable in a fast-paced environment.
  • Strong written and verbal communication skills
  • Detail oriented, with strong project management and organisation.