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Technical Support Engineer - Integrations

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Job Title: Technical Support Engineer - Integrations
Location: Santa Clara, CA
Work Mode: Hybrid (2 Day Office/ Week)

Must Have Skills:
Integrations gets a mix of issue types that typically center around their broad topics:
Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead we are looking for candidates that have some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time.
1) Email
2) SSO/Authentication
3) Web Services
4) Scripting /Rest API
5) database issues

Skills: What you will need to be successful in this role:
Knowledge on LDAP/ActiveDirectory, SSOor other authentication or user management systems
Understanding of EmailTroubleshooting (e.g. Office 365, Exchange )
Knowledge on WebServices (SOAP, REST)
Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
Hands on experience in anybi-directional, integration between two systems
Some experience with Scripting languages: JavaScript preferred
Experience with relational databases (e.g. MySQL, Oracle)
Experience with the gathering and reading of various log file
Duties: Overview:
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
What you will do in this role:
Be a Customer Advocate providing support to users/administrators of our platform
Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
Resolve technical casescreated by customers looking forhelp to understand ortroubleshoot unexpectedbehaviors or answer technicalquestions about the ServiceNowsoftware and platform.
Gain an understanding ofthe ServiceNow platform and allcore functionality.
Analyze data with aview to isolate the potentialcause of the issue.
Involve others toaccomplish personal and groupgoals.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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