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Desktop Support Analyst

  • Full Time, onsite
  • Peterson Technology Partners
  • On Site, United States of America
Salary undisclosed

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Our client is seeking a versatile Desktop Support Analyst for a 100% onsite role. You'll manage and resolve support tickets for desktops, laptops, tablets, and mobile devices. The ideal candidate will be well-versed in SCCM, Active Directory, Windows OS, and network configuration (including VLANs).

Responsibilities:

  • Provide hands-on support for desktops, laptops, tablets, and phones.
  • Troubleshoot and resolve hardware and software issues.
  • Handle patch management, system imaging, and regular maintenance.
  • Support O365 applications, including Outlook and MS Teams.
  • Configure and troubleshoot VLANs, DHCP, and wireless networks (Aruba, Aerohive, Cisco).

Requirements:

  • Strong customer service experience
  • 3-5 years of IT support experience.
  • Proficiency with SCCM, Active Directory, and Windows Operating Systems.
  • Knowledge of networking protocols (TCP/IP), VMware, and Microsoft Server environments.
  • Familiarity with PowerShell and traffic capture tools.
  • Experience resolving help desk tickets and using help desk software.
  • Strong organizational and multitasking skills, with the ability to prioritize effectively.

Skills:

  • Excellent problem-solving and communication skills.
  • Ability to work independently in a fast-paced environment.

Solid understanding of DHCP, VLANs, SSH, and wireless technologies.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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