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Jobs or company...
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Cloud Engineer - Cloud Contact Center Engineer With NICE CXOne Studio experience::Lansing, MI (Hybrid) ::Long Term

Salary undisclosed

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Dice

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Hi ,
This is Sam Simadri from Ursi Technologies Inc. We have a very urgent opening with one of our premier clients and an immediate interview schedule for qualified resources, based on their availability. We are looking for someone who can start this project immediately. Please go through the below requirement and let me know your concern.
Since this is an urgent business requirement, I'd appreciate a prompt response on this
Job Title: Cloud Engineer - Cloud Contact Center Engineer
Location: 400 S Pine Street, Lansing, MI, 48933 (Hybrid)
Duration: Long Term

*Note: Local to MI.

*Note: 10+ Years of experience (MUST).

*Note: NICE CXOne (This platform) Experience is Must.

Interviews: MS Teams video interview with camera ON.
Duration: 1 year with possible extension Position location: Lansing: Hybrid schedule, 2 days a week in office REQUIRED. Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE
Job Description

Top Skill & Years of Experience Required:

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]

NICE CXOne Studio experience [3+ years of experience preferred]

Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]

Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]

Please do not submit DevOps Cloud Engineers, Genesys or Amazon Engineers . Manager is looking for an Engineer to code on the NICE CXone platform.

Full Job Description:

Role description:

NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below:

  • Confident in a client facing role and possess the ability to manage multiple stakeholders.
  • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
  • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
  • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
  • Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
  • Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
  • Understand business requirements with the ability to translate to technical requirements
  • Prepare design documents based on business requirements for the application development
  • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
  • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
  • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets.
  • Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.

Skills:

Critical:

  • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
  • NICE CXOne Studio experience [3+ years of experience preferred]
  • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
  • Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]

Desired:

  • Experience in Contact Center Dashboard Creation
  • Experience with Salesforce
  • Base knowledge of intersystem networking, and data traffic flow between components.
  • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.

*NOTE Candidates will not be considered if they do not respond to pre-screening questions. This person must be able to program and develop scripts and interfaces for NICE CxONE application, and therefore, any relevant experience needs to be shared via the pre-screening questions.

Thanks & Regards

Sam Pariga

Sr. Recruitment & Talent Acquisition | Ursi Technologies Inc

Direct No: / Extn - 843

E-mail: OR

Website:

5440 McGinnis Village Place, Suite 102. Alpharetta, GA, 30005

The contents of this e-mail are intended solely for the individual or the entity to which it is addressed. If you have received this communication in error, be aware that forwarding it, copying it, or in any way disclosing its content to any other person is strictly prohibited. If you have received this communication in error, please notify the sender by replying to this email immediately

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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