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IT Technical Support Analyst (Onsite)
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Job Description
Job Description
Job Title: IT Technical Support Analyst (Onsite)
Location: Richmond, VA
Duration:12+ Months
Job Type: Corp-Corp / 1099 / Contract W2
Rate: $30/hr on 1099
Client: State of Virginia
Interview Type: Webcam
Note: Candidates MUST be Local to be considered for the position
Job Description:
The Help Desk /Tech Support role is responsible for providing computer information systems support via the phone, email or at a customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion.
Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment
Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment
Help Desk Tech Job Duties include:
- Respond to and direct help desk tickets to other technicians for resolution. DGS uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine.
- Perform installation and troubleshooting of PC's, printers, iPhones and software.
- Daily inspections of server room and data closets
- Manage backup tape rotation and cases for offsite pickup
- Perform network jack activation for correct VLAN
- Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.
- Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Respond to and direct help desk tickets to other technicians for resolution
Required
2
Years
installation and troubleshooting of PCs, printers, iPhones and software
Required
2
Years
Daily inspections of server room and data closets
Required
1
Years
Manage backup tape rotation and cases for offsite pickup
Required
1
Years
Some Previous experiencing supporting Active Directory, DNS, DHCP, group policy and VPN
Required
1
Years
Perform network jack activation for correct VLAN
Required
2
Years
Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.
Required
1
Years
Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
Required
1
Years
Experience with MS Office tools such as MS Word, Excel, Visio and Project. Must be able to prepare technical documentation using these and other tools
Required
1
Years
Strong presence, professional image, and ability to deal confidently with technical matters
Desired
0
Excellent verbal and written communications skills
Desired
0
Highly motivated, self-sufficient and able to work well independently
Desired
0
Recruiter Details:
Recruiter Name: Mehul at gsksolutions dot com
Contact Number: Eight three two-Two one nine-Three eight eight three
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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