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Jobs or company...

Network Management Center (NMC) Agent

Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Description

Job Description
Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities

Supply Chain Operations Support

  • Handle all customer and internal inquiries timely and professionally
  • Monitor shipments in transit by exception to ensure SLAs and KPIs are met
  • Monitor successful EDI transmission and data integrity of Exp.o
  • Audit files for accurate and timely invoicing

Carrier Relations

  • Measure performance goals and KPIs at an aggregate level

Performance Management

  • Statistical and performance reporting
  • Internal and external training

?Business Intelligence

  • Confirm data integrity of internal and customer facing reports
  • Develop and maintain network monitors and dashboards?
  • Create new and ad hoc reports that help manage customer expectations

Continuous Improvement

  • Short and long term problem resolution through root cause analysis
  • Effectively use all available data analysis tools and resources to routinely mine network data for trends, anomalies, opportunities and areas for continuous improvement
  • Identify and maintain a constant pipeline of cost and process improvement projects
  • Effectively manage projects through to completion
Qualifications

  • Broad knowledge of global logistics and supply chain management concepts
  • Solid understanding of Expeditors' systems and processes
  • Proficient in MS Excel
  • Effective communicator, both written and oral
  • Detail oriented and analytical problem solver
  • Excellent customer service skills
  • Team player


Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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