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IT Support Specialist

Salary undisclosed

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As a full-service web solutions firm, Beacon Technologies, Inc. uniquely blends deep experience in Web Design, Digital Marketing, and Web Hosting and Beacon IT Services (BITS). All three of these business units are in-house (no outsourcing) and work closely to provide our clients with not only the best solutions - but centralized support as well. We have direct partnership arrangements with some of the leading, best of the breed, technology firms in the country, and Beacon is one of the longest active Google Analytics Certified Partners in the country.

The IT Support Specialist position will conduct remote service and field service calls for Beacon and Beacon customers. The ideal candidate can handle a variety of technologies ranging from: workstations, servers, printers, networks, cloud services and vendor specific hardware and software. They will have the right mix of hands-on-experience with monitoring tools, recommend and implement changes to the production environment that improve the stability, performance, and security of a large scale multi-tenant Windows computing environment. Candidates must have excellent customer service skills, multitasking ability, be a self-starter, and collaborate effectively with a team.

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Respond to IT Help Desk requests submitted via telephone, email, and automated tickets using remote access tools, and onsite troubleshooting
  • Work independently to research and resolve complex technical issues
  • Employ advanced knowledge of Microsoft’s core business applications and operating systems to solve presented issues
  • Support of disaster recovery solutions
  • Intermediate technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Intermediate support in remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Monitor issues and alerts via our remote monitoring and management system, and respond accordingly through service tickets
  • Perform system documentation, maintenance, and review in the help desk management system
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Minimum 2-year IT/Computer Science degree or relevant recent certifications including a Microsoft certification
  • Position requires occasional local travel within a 50 mile radius to our office
  • Position requires lifting of equipment up to 50 lbs.
  • Working knowledge of ConnectWise Manage and ConnectWise Automate (Preferred).
  • Work experience for Managed Service Provider (Preferred).

Education/Certification

Associates Degree in Computer Science or Information Systems

Professional Certification

Microsoft MCP in Windows 10, MCSA, CCSP