Receptionist

Workspace Service Receptionist

We are working alongside a global leader who partner some of the world’s largest organisations, delivering first class, integrated Facilities Management and Workplace Management solutions. Our client supports organisations around the world to develop, implement and manage their Integrated Facilities and Workplace Management strategies.

Our client can provide you with a genuine opportunity to work with a progressive and innovative employer. They are a business pushing to the front of the Integrated Workplace and FM services world. You will make enduring professional relationships; you will work alongside some of the best professionals in the business. If you are focused on aspiration, they will embrace that. More than anything else, they are a people business, their business is their people.

This role is an opportunity to really show what you can do and genuinely add value to a role, make it yours

The Workspace Service Receptionist would be based at one of New York's most iconic locations and would play a vital role in ensuring the seamless and timely execution of all tasks related to Workspace Services.

The responsibilities span various areas, including providing a 5-star reception experience to customer staff, visitors and contractors. Maintaining office safety and security, as well as fostering a sense of community among local teams. By handling logistical and physical environment matters, the Workspace Service Receptionist allows the business to focus on core tasks. Operating at the intersection of hospitality and facility services, they adeptly meet stakeholder and company requirements with a strong commitment to excellence.

Some of the key responsibilities would include:

• Ensure a seamless and personalized guest journey.
• Assist in creating a community feel within the office environment.
• Offer hospitality to visitors while they wait for their host to arrive (especially if water facilities are available at Reception).
• Assist with conference room bookings for large bookings
• Manage new started process along with the Workspace Experience Lead
• Familiarize yourself with the office layout and building knowledge.
• Meet & greet all visitors
• Maintain a tidy reception area and ensure all visitors are registered upon arrival
• Manage visitor access by creating, deactivating, and issuing new access badges based on instructions from the Workspace Experience Service team.
• Monitor office and pantry supplies, coordinating with the Workspace Experience team for replenishment.
• Conduct floor walks to ensure the office space remains clean and tidy, reporting any faults via the ticketing tool to the relevant service line (as well as communicate with engineers or cleaning team to get tasks resolved efficiently)
• Place orders for the lunch boxes / catering requirements
• Assist with courier packages, including preparing shipping labels and planning collection from courier companies.
• Support in setting up meeting rooms and in-house events as directed by the Workspace Service Manager or event host.
• Track daily occupancy as per SOP
• Highlight any deficiencies in supplier performance to Workspace Experience Lead;

Skills and Experience

• Client-centric mindset focused on facilitating optimal work environments for employees
• Comprehensive understanding of Workplace Services and community building
• Skill in handling complaints and concerns with sensitivity
• Adaptable team player with a positive attitude, strong communication skills, and a proactive approach to problem-solving
• Skill and Experience
• Possesses exceptional interpersonal skills, along with a positive "can-do" attitude, meticulous attention to detail, and a focus on customer satisfaction
• Actively engages with key client contacts and office populations, prioritizing their needs and building trust through proactive communication and support
• 1-3 years of relevant work experience in reception or administration (ideally in a corporate environment)

My client is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. D E & I is engrained in their DNA.

If you need any reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – please contact us on [email protected] for assistance