Coupa Administrator

Overview

As the Coupa System Administrator, you will be responsible for managing and optimizing the Coupa platform to streamline the procurement and payment process, ensuring efficient workflow and user support. This role will require you to be the SME and point of contact for end-users, collaborate with procurement, finance, and IT teams, and ensure smooth Coupa system performance and configuration.

Responsibilities

Coupa System Administration:

• Manage and maintain the Coupa P2P system, ensuring system uptime, user access, and appropriate configurations.
• Configure and optimize Coupa to support procurement processes, workflows, and approvals.
• Create and manage user roles, permissions, and access controls in the Coupa platform.
• Monitor and troubleshoot system issues, working with Coupa support as needed.
• Liaison with branches and manage stakeholders to ensure P2P standards are met.

Procure-to-Pay Process Support:

• Oversee and administer the end-to-end P2P process in Coupa, including requisitioning, approvals, purchasing, receiving, and invoicing.
• Collaborate with procurement and finance teams to streamline processes and ensure compliance with company policies.
• Implement system improvements and updates to enhance operational efficiency.
• Support system governance activities.
• Triage all issues with system performance

Training & Documentation:

• Provide training to end-users on the Coupa platform, including how to create requisitions, approve purchases, and process invoices.
• Develop and maintain training materials, guides, and best practices for Coupa users.
• Serve as the primary contact for Coupa-related inquiries and support, offering guidance on system usage and issue resolution.

Data Management & Reporting:

• Manage and maintain data integrity within the Coupa platform, ensuring accurate vendor, purchase order, and invoice records.
• Generate and analyze reports for procurement and financial activities to support decision-making.
• Support data uploads, integration, and synchronization with ERP systems or third-party applications.

System Updates & Enhancements:

• Stay current with new Coupa features, releases, and enhancements, and assess their impact on the organization.
• Coordinate with internal teams and external partners for system upgrades, patch applications, and new module implementations.
• Participate in the testing of new Coupa functionalities, ensuring minimal disruption to operations.

Qualifications

• Bachelor s degree in Business, Finance, Information Systems, or a related field.
• 3+ years of experience as a Coupa administrator or in a similar P2P system administrator role.
• Strong knowledge of the Coupa platform, including configuration, integration, and process optimization.
• Experience with procurement processes, accounts payable, and financial systems.
• Excellent troubleshooting skills and the ability to analyze and resolve technical issues.
• Proficiency in data analysis and reporting tools (Excel, Power BI, or similar).
• Preferred Qualifications:
• Coupa certification or Coupa platform training.
• Familiarity with JDE.
• Experience in project management or leading system implementations.
• Strong communication and interpersonal skills with the ability to train and support users at all levels.