Lead UX Writer - Laurel Road

Location:
1995 Broadway - New York, New York 10023

The Lead User Experience (UX) Writer will shape product experiences by creating conversational and influential messaging that facilitates our customer journey across all applications. The ideal candidate will have a UX writing portfolio that demonstrates a keen ability to simplify and enhance the end-to-end user experience.

The Lead UX Writer also owns the development and ongoing management of UX writing guidelines and best practices for the company, working with the Product Design team and Laurel Road's Head of Design & Cont to establish messaging goals and roadmaps for continued optimization. UX research and testing of content managed by the Lead UX Writer (and team) will provide insights that will improve the user experience through optimized messaging and, ultimately, drive conversion.

Finally, the Lead UX Writer s collaboration with internal stakeholders in Marketing, Legal/Compliance, and Product, among others, will drive the development of cohesive language and a unified voice across all products and platforms.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Uses sharp writing and editing skills to create all customer-facing dialogue, including prospect- and customer-focused messaging, promotional messaging, in-app messaging, error and alt-path messaging, instructional dialogue, marketing and service emails, and all other written components of the end-to-end user experience.
  
  
• Develops and drives a cohesive voice and tone for customer-facing language across Laurel Road product suite or subject-matter domain and ensures cohesive product narratives.
  
  
• Develops, tests, and documents UX writing guidelines and processes; establishes best practices and strategic principles.
  
  
• Engages content management colleagues to identify and bring forward targeted content for users throughout the customer journey, including the in-app experience.
  
  
• Influences cross-functional partners by demonstrating the value of UX writing as a key element of the product development and customer journey mapping process.
  
  
• Creates user flow and/or customer journey presentations in Figma, Adobe Xd, Miro, and PowerPoint.
  
  
• Contributes to product creation, refinement, and strategic initiatives within the UX team, working with designers to advocate for the best possible user experience and fulfill business priorities.
  
  
• Strives to develop efficiencies and solid processes for delivering concepts and assets. Remains current with latest UX writing and editing trends to facilitate best-in-class user experience across Laurel Road product suite.
  
  
• Collaborates with internal marketing, legal, and product stakeholders, influences and adapts to their UX feedback.
  
  
• Manages a direct report, ensuring their contributions are also in line with above
  
  
• Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
  
  

KNOWLEDGE, SKILLS and ABILITIES

• A minimum of 4 years of experience in user-focused writing.
  
  
• Strong understanding of UX Writing and UX Design best practices.
  
  
• Strong experience with writing and messaging experiences that are optimized for accessibility.
  
  
• Strong proficiency with Figma.
  
  
• Familiarity with user experience research and applying key insights to your work.
  
  
• Able to problem solve and find multiple messaging and journey solutions.
  
  
• Ability to lead, collaborate, and influence internal stakeholders to drive work in a fast-paced environment.
  
  
• Experience in FinTech, Finance, or other highly regulated industry a plus.
  
  

** Please note that this position is a hybrid remote and in-office position, based in Laurel Road's New York, NY office.

Join a fast-growing team, where innovative technology, tailored products and a commitment to premium service are giving our members the seamless experience, savings, convenience and peace of mind they need to reach their financial goals.


Laurel Road Website

Make an Impact

We've expanded our commitment to treating doctors to financial peace of mind with expanded services beyond student loan refinancing including mortgages, personal loans, and new savings and credit products.

• Fintech brand with a strong culture and mission; yet part of a larger organization with many resources
  
  
• Innovative technology, tailored products and a commitment to premium service and the customer experience
  
  

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $77,000.00 to $1143,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 11/28/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability , veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.