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Desktop Support Technican
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Job Title: Deskside Support Technician
Company: TEKsystems
Duration: 6 Months (Contract)
Location: 145 N Street Northeast, Washington, District of Columbia, United States, 20002
Workplace Type: On-site
Experience Level: Intermediate Level
Start Date: October 20, 2024
Clearance: Public Trust security clearance required (Secret Clearance highly desired)
Description:
TEKsystems is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
Responsibilities:
ESA V prides itself on providing high-quality customer support. A key part of the deskside support staff's job is interfacing with customers and resolving their problems promptly. The ability to prioritize work based on ticket and customer priority, communicate clearly and effectively, and work across multiple buildings in Washington without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management and leadership offices within the Department of Justice. Due to the critical importance of the work done in these offices, timely and professional responses to all incidents and service requests must be achieved. This "white glove" service may sometimes require after-hours support.
If this sounds like the kind of environment where you can thrive, keep reading!
All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools. Experience working on and resolving issues with this type of office IT environment is a must!
Top Skills Details:
Desired Requirements:
#CJ
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Company: TEKsystems
Duration: 6 Months (Contract)
Location: 145 N Street Northeast, Washington, District of Columbia, United States, 20002
Workplace Type: On-site
Experience Level: Intermediate Level
Start Date: October 20, 2024
Clearance: Public Trust security clearance required (Secret Clearance highly desired)
Description:
TEKsystems is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
Responsibilities:
- Provide deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base.
- Perform break/fix support for government-provided end-user computer devices, such as replacing hard drives or batteries.
- Install specialty software not already packaged in SCCM.
- Remove devices from the network as directed by Security.
- Assess issues and diagnose problems with printers.
- Install printer toner.
ESA V prides itself on providing high-quality customer support. A key part of the deskside support staff's job is interfacing with customers and resolving their problems promptly. The ability to prioritize work based on ticket and customer priority, communicate clearly and effectively, and work across multiple buildings in Washington without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management and leadership offices within the Department of Justice. Due to the critical importance of the work done in these offices, timely and professional responses to all incidents and service requests must be achieved. This "white glove" service may sometimes require after-hours support.
If this sounds like the kind of environment where you can thrive, keep reading!
All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools. Experience working on and resolving issues with this type of office IT environment is a must!
Top Skills Details:
- High School diploma with 5+ years of prior relevant experience.
- Customer service-focused attitude.
- Current Public Trust clearance.
- Ability to maintain a Public Trust clearance.
- Past experience providing IT (Tier II) support in a Windows office environment.
- Excellent written and verbal communication skills.
- Use of an ITSM ticketing system.
Desired Requirements:
- Past experience with Department of Justice components.
- Current Secret clearance.
#CJ
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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